Pramod Sathua
Sr. Executive (Customer Relationship Management)
Mumbai
Summary
"Seeking a dynamic role within a forward-thinking organization where a strong analytical mindset, process optimization skills, and a results-driven approach can be utilized to drive operational efficiency, foster innovation, and contribute to the company’s long-term success. Focused on leveraging expertise in strategy, technology, and cross-functional collaboration to support organizational growth and deliver impactful business outcomes."
Overview
5
5
years of professional experience
3
3
Languages
Work History
Sr. Executive (Customer Relation Management)
Reliance Retail Ltd.
8 2021 - Current
- Provide support & assistance to customers by troubleshooting issues, resolving customer escalations & guiding them through resolution process
- Interacting with customers to ensure timely delivery & installation of the products purchased
- Coordinating with various cross functional teams such as DC, Resq (Service Team), Sales & marketing & Finance teams etc
- To ensure providing a seamless customer experience
- Interacting with store (Sales & marketing) & guiding them the process to execute the sales & deliver better customer experience
- Coordinating with Stores & State Operation Team to improve NPS & Litmus survey.
Sr.Sales Officer
IFFCO KISAN SANCHAR LTD.
06.2020 - 05.2021
- Sales & marketing of Iffco Kisan Cattle Feed & Bio fertilizer.
Field Engagement Executive
BlooomAg International (e-Kutir Rural Management Services)
12.2019 - 06.2020
- Visiting & Connecting with Farmers from Rural areas of Khordha & Puri District – Odisha
- Organizing Group as well as One to One meetings with Farmer
- Creating awareness about the Agro input products, soil testing, and plant disease control to the farmers through the PACs & Agro retailers
- Providing market linkage to the farmers.
Officer in Processing (CTS Clearance)
HDB Financial Ltd (HDFC BANK Ltd.)
02.2018 - 07.2018
Corporate Marketing Executive
Panchamukhi Engineering and Marketing Pvt. Ltd.
03.2012 - 10.2013
- Responsible for marketing of interior accessories products of metallic handicrafts and creating brand awareness among the corporate, hotels, institutions etc.
Education
MBA in Rural Management - Agri-Business ManagementDevelopment Management
Amity Global Business School
Noida, India 01.2009 - 04.2011
B.Sc. in Biotechnology - undefined
MITS School of Biotechnology, Bhubaneswar
01.2006 - 04.2009
+2 in Science - undefined
Roland’s Supriya Junior College, Berhampur
01.2004 - 04.2006
10th - undefined
Saraswathi Sishu Vidya Mandir, Bhubaneswar
01.2004 - 04.2004
Post Graduate Diploma in Computer Application (PGDCA 1year) - undefined
Skills
Self-motivated, hardworking & goal-oriented Business Management Professional, with a high degree of flexibility, creativity, resourcefulness & commitment to carve a successful and satisfying career
Systematic approach to the work with an eye for detail
Quick learner - ability to learn new concepts & technology within a short span of time
Self-starter - willingness to take responsibility for getting things done
An effective team player with exceptional planning and execution skills coupled with the good communication skills to achieve results
MS Word, MS Excel Advance Excel, MS Powerpoint
Proficient in SAP CRM, SAP P42, P52, Shipsy Retail Analytics
Operations Oversight
Growth planning
Procedure Implementation
Disclaimer
I hereby declare that; the above-mentioned information is true to the best of my Knowledge and belief.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsTeam Building / Company RetreatsLanguages
English
Timeline
Sr.Sales Officer
IFFCO KISAN SANCHAR LTD.
06.2020 - 05.2021
Field Engagement Executive
BlooomAg International (e-Kutir Rural Management Services)
12.2019 - 06.2020
Officer in Processing (CTS Clearance)
HDB Financial Ltd (HDFC BANK Ltd.)
02.2018 - 07.2018
Corporate Marketing Executive
Panchamukhi Engineering and Marketing Pvt. Ltd.
03.2012 - 10.2013
MBA in Rural Management - Agri-Business ManagementDevelopment Management
Amity Global Business School
01.2009 - 04.2011
B.Sc. in Biotechnology - undefined
MITS School of Biotechnology, Bhubaneswar
01.2006 - 04.2009
+2 in Science - undefined
Roland’s Supriya Junior College, Berhampur
01.2004 - 04.2006
10th - undefined
Saraswathi Sishu Vidya Mandir, Bhubaneswar
01.2004 - 04.2004
Sr. Executive (Customer Relation Management)
Reliance Retail Ltd.
8 2021 - Current