Pramod Sathua
Sr. Executive (Customer Relationship Management)
Mumbai
Summary
"Seeking a dynamic role within a forward-thinking organization where a strong analytical mindset, process optimization skills, and a results-driven approach can be utilized to drive operational efficiency, foster innovation, and contribute to the company’s long-term success. Focused on leveraging expertise in strategy, technology, and cross-functional collaboration to support organizational growth and deliver impactful business outcomes."
Overview
5
5
years of professional experience
3
3
Languages
Work History
Sr. Executive (Customer Relation Management)
Reliance Retail Ltd.
8 2021 - Current
- Provide support & assistance to customers by troubleshooting issues, resolving customer escalations & guiding them through resolution process
- Interacting with customers to ensure timely delivery & installation of the products purchased
- Coordinating with various cross functional teams such as DC, Resq (Service Team), Sales & marketing & Finance teams etc
- To ensure providing a seamless customer experience
- Interacting with store (Sales & marketing) & guiding them the process to execute the sales & deliver better customer experience
- Coordinating with Stores & State Operation Team to improve NPS & Litmus survey.
Sr.Sales Officer
IFFCO KISAN SANCHAR LTD.
06.2020 - 05.2021
- Sales & marketing of Iffco Kisan Cattle Feed & Bio fertilizer.
Field Engagement Executive
BlooomAg International (e-Kutir Rural Management Services)
12.2019 - 06.2020
- Visiting & Connecting with Farmers from Rural areas of Khordha & Puri District – Odisha
- Organizing Group as well as One to One meetings with Farmer
- Creating awareness about the Agro input products, soil testing, and plant disease control to the farmers through the PACs & Agro retailers
- Providing market linkage to the farmers.
Officer in Processing (CTS Clearance)
HDB Financial Ltd (HDFC BANK Ltd.)
02.2018 - 07.2018
Corporate Marketing Executive
Panchamukhi Engineering and Marketing Pvt. Ltd.
03.2012 - 10.2013
- Responsible for marketing of interior accessories products of metallic handicrafts and creating brand awareness among the corporate, hotels, institutions etc.
Education
MBA in Rural Management - Agri-Business ManagementDevelopment Management
Amity Global Business School
Noida, India 01.2009 - 04.2011
B.Sc. in Biotechnology - undefined
MITS School of Biotechnology, Bhubaneswar
01.2006 - 04.2009
+2 in Science - undefined
Roland’s Supriya Junior College, Berhampur
01.2004 - 04.2006
10th - undefined
Saraswathi Sishu Vidya Mandir, Bhubaneswar
01.2004 - 04.2004
Post Graduate Diploma in Computer Application (PGDCA 1year) - undefined
Skills
Self-motivated, hardworking & goal-oriented Business Management Professional, with a high degree of flexibility, creativity, resourcefulness & commitment to carve a successful and satisfying career
Disclaimer
I hereby declare that; the above-mentioned information is true to the best of my Knowledge and belief.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsTeam Building / Company RetreatsLanguages
English
Timeline
Sr.Sales Officer
IFFCO KISAN SANCHAR LTD.
06.2020 - 05.2021
Field Engagement Executive
BlooomAg International (e-Kutir Rural Management Services)
12.2019 - 06.2020
Officer in Processing (CTS Clearance)
HDB Financial Ltd (HDFC BANK Ltd.)
02.2018 - 07.2018
Corporate Marketing Executive
Panchamukhi Engineering and Marketing Pvt. Ltd.
03.2012 - 10.2013
MBA in Rural Management - Agri-Business ManagementDevelopment Management
Amity Global Business School
01.2009 - 04.2011
B.Sc. in Biotechnology - undefined
MITS School of Biotechnology, Bhubaneswar
01.2006 - 04.2009
+2 in Science - undefined
Roland’s Supriya Junior College, Berhampur
01.2004 - 04.2006
10th - undefined
Saraswathi Sishu Vidya Mandir, Bhubaneswar
01.2004 - 04.2004
Sr. Executive (Customer Relation Management)
Reliance Retail Ltd.
8 2021 - Current
Post Graduate Diploma in Computer Application (PGDCA 1year) - undefined
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