Pramod Sudan M
Logistics - Customer Service
Thanjavur,
Summary
Highly motivated and detail-oriented freight forwarder with two years of experience coordinating shipments, managing logistics operations, and ensuring timely deliveries. Proven track record of strong analytical and communication skills, with a focus on customer satisfaction.
Overview
4
4
years of professional experience
Work History
Import - Associate Customer Service
WIZ FREIGHT -
10.2023 - Current
- Handling LCL, FCL & AIR shipments end-to-end process on a PAN India basis.
- Maintaining a DSR and keeping customers updated.
- Coordinating with overseas agents, shipper, and customer for shipment execution.
- Following up for Shipping Orders with overseas agents and updating customers.
- Checking draft Bill of Lading with customers for approval.
- Providing shipment status to customer and sharing the required documents for Bill of Entry filing.
- Updating cargo arrival notices along with Import General Manifest (IGM) details.
- Following up with the internal team to obtain Liner Delivery Orders.
- Coordinating with Customs House Agent or transporters for the clearance and delivery of cargo.
- Updating each milestone in the ERP Wiz portal.
Import - Customer Service Executive
Team Global Logistics Pvt Ltd -
05.2022 - 09.2023
- Handling enquiries and quoting to customer based on cargo details
- Coordinating with overseas agent and arranging for shipment execution
- Following up with origin team and update documents to customers ( Booking details, Draft BL, Final BL )
- Updating the vessel on-board and tracking details to customer
- Arranging manifest documents from customer for IGM filing
- Updating the shipment details in software (E-freight)
- Updating the cargo arrival notice to customer to file advance BOE
- Following up for outstanding payment and getting feedback from customer
Internship-Port Operation
Kamarajar Port Ltd -
01.2021 - 02.2021
- Learnt onboard the procedures of loading and unloading cargoes (Bulk cargo, Break Bulk cargo & General cargo)
- Verifying all documents of vessels while entering the port
- Studied on vessel related and cargo related charges
- Gained knowledge about the process, uses and need of dredging.
Education
HSC -
Kamala Subramaniam Mat Hr Sec School
Thanjavur, Tamil Nadu, India 06.2015 - 2016.04
BBA - General Studies
Hindustan College of Arts & Science
Chennai, Tamil Nadu, India 06.2016 - 2019.04
MBA - International Transportation &Logistics Management
Indian Maritime University
Kochi, Kerala, India 08.2019 - 2021.08
Skills
Negotiation
Decision making
Time Management
Planning & Forecasting
Effective Problem solving
Languages
English
Tamil
Malayalam
Personal details
Name : Pramod Sudan M
Father Name : Murali Daran B
Address : 4718, West Street, Madhakottai, Thanjavur - 613005 , Tamil Nadu, India
Marital Status: Single
Date of Birt : 20/12/1998
Nationality : Indian
Passport No : T5527970
Passport Expiry Date: 25/04/2029
Declaration
I hereby declare that the information given above and in the enclosed documents is true to the best of my knowledge and belief and nothing has been concealed therein.
Pramod sudan M
Timeline
Import - Associate Customer Service
WIZ FREIGHT -
10.2023 - Current
Import - Customer Service Executive
Team Global Logistics Pvt Ltd -
05.2022 - 09.2023
Internship-Port Operation
Kamarajar Port Ltd -
01.2021 - 02.2021
MBA - International Transportation &Logistics Management
Indian Maritime University
08.2019 - 2021.08
BBA - General Studies
Hindustan College of Arts & Science
06.2016 - 2019.04
HSC -
Kamala Subramaniam Mat Hr Sec School
06.2015 - 2016.04
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