Dynamic export-import professional with extensive experience at IFB Shipping (INDIA) Pvt. Ltd. Proven expertise in export documentation and customs clearance, coupled with exceptional client communication and problem-solving skills. Adept at managing logistics and invoicing, ensuring timely shipments while fostering strong relationships with clients and partners.
Overview
15
15
years of professional experience
Work History
Export-Import Customer service & operations
IFB Shipping (INDIA) Pvt. Ltd
01.2012 - Current
Working with IFB Shipping (INDIA) Pvt. Ltd as Export-Import Customer service & operations from year 2012 till present
Key activities: Export Documentation from 2012 - 2016
Co-ordination with shipping line and CHA regarding shipments.
Forwarding documentation to CFS team for customs clearance.
Submitting the bookings online from the website for different Kinds of shipment as per their requirements.
Preparing: -
Bill of lading
Export Invoice
Online bill of lading
Export-Import customer service & operation from 2016 – till present
Maintain reports for pre & post shipment documentation.
Follow up for the payment of shipments.
Communication with clients & Shipping line.
E-mail Communications with overseas agents.
Knowledge of LCL shipment, HBL & MBL.
Filling the HBL request with odex for Import shipment
Maintaining the reports for ETD & ETA
Handling the Billing & Invoicing part for all shipments
Providing the rates to customer for Import as well as for Export shipments
CSR
RBPO
12.2010 - 02.2012
Worked with RBPO in net connect Broad Band Process as a CSR from 28-Dec-10 to 09-Feb-12.
Key activities:
Solving customer query regarding wireless modem.
Providing knowledge of the product to the customer.
Giving technical assistance information about the product and acting as a web support
Education
B.COM - Commerce
Mumbai University
SAKET COLLEAGE OF ARTS SCIENCE & COMMERCE
10.2010
H.S.C. -
Saket College
Kalyan
03.2007
S.S.C. -
Surya Marathi High-School
KALYAN EAST
03.2005
Skills
Export documentation
Customs clearance
Shipping coordination
Billing and invoicing
Client communication
Customer service
Problem solving
Attention to detail
Time management
Rates negotiation
Logistics management
[Equipment] operation
Decision-making
Networking
Training & Development
Friendly, positive attitude
Active listening
Rate negotiation
Languages
Hindi, Marathi, English
Hobbies and Interests
Playing video games, listening music
Accomplishments
Award of excellence for the best performer in quarter 4 of 2011 IN RELIANCE INDIA PVT LTD (RBPO).
Personal Information
Personal Profile
Name: Satish Dinkar Kadam
Father Name: Dinkar Nagnath Kadam
Birth Date: 6th June, 1988
Marital Status: Married
Nationality: Indian
Language: Hindi, Marathi, English.
Hobbies: Playing video games, listening music.
The above mentioned detail is correct to the best of my knowledge.