Pramod Tiwari
Pratapgarh,Uttar Pradesh
Summary
A high-energy leader and mentor, with specific skills and ability to lead teams in changing and challenging environment . Over 12 years of progressive work experience in the highly competitive areas of Sales / Credit Collection/ Operation in Banking and Financial Services/ NBFC . Proficient in handling large teams. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Area of Expertise: Customer Relationship Management, Key Account Management Revenue and P/L Management, Business Development and Recovery Management, NPA Management, Receivables Management, Automobile Service, Channel, Vendor and Team Management Experience.
Overview
10
10
years of professional experience
Work History
Area Sales & Recevible Manager
Cholamandalam Investment & Finance Company
Pratapgarh, Uttar Pradesh
11.2015 - 01.2021
- .Developing business plan with the team and the dealers and regular reviewing and monitoring for adherence to the plans.
- Achieving budgeted volumes and market shares in Farm Equipment & Tractor and CE Segment.
- Performance management of dealers through goal setting, business and activity planning, regular reviewing and interventions.
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Cross-sell of retail TPP products with new/existing customers.
- Achieve individual, branch sales goals via new business referrals & retention of customers.
- Strategize & execute actions for PBT growth, retail acquisition & growth in interest & fee income.
Collections Officer
Mahindra & Mahindra Financial Services
Pratapgarh, Uttar Pradesh
08.2011 - 11.2015
- Assisted debtors in setting up payment plans to recover overdue balances.
- Utilized skip tracing tools to locate clients.
- Started foreclosure and repossession processes when warranted.
- Advised customers of necessary actions and strategies for debt repayment.
- Achieved performance goals on consistent basis.
- Verified and reviewed customer account information.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collected documents and made portfolios for collections accounts.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Negotiated to collect balance in full.
Legal Remedial Executive
Tata Motors Finance
Mirzapur, Uttar Pradesh
01.2011 - 09.2011
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor Of Arts - Hindi
Hemwati Nandan Bahuguna PG College
Lalganj Pratapgarh09.2008
Skills
- Customer Relations
- Strong in MS Access and Excel
- Sales and marketing
- Strategic planning
- Business Development
- Quality Improvement
- Negotiation
- Business planning
- Business Development and Planning
- Goals and Performance
- Vendor management
- Coaching and mentoring
Timeline
Area Sales & Recevible Manager
Cholamandalam Investment & Finance Company
11.2015 - 01.2021
Collections Officer
Mahindra & Mahindra Financial Services
08.2011 - 11.2015
Legal Remedial Executive
Tata Motors Finance
01.2011 - 09.2011
Bachelor Of Arts - Hindi
Hemwati Nandan Bahuguna PG College
Similar Profiles
SARAVANAN MURUGESANSARAVANAN MURUGESAN
Regional - Area Sales & Receivable Manager at Cholamandalam Investment & Finance CompanyRegional - Area Sales & Receivable Manager at Cholamandalam Investment & Finance Company
Jomin VargheseJomin Varghese
Branch Receivables Manager at Cholamandalam Investment & Finance CompanyBranch Receivables Manager at Cholamandalam Investment & Finance Company
Shubham SwetankShubham Swetank
Branch Credit Operations Manager at Cholamandalam Investment & Finance CompanyBranch Credit Operations Manager at Cholamandalam Investment & Finance Company
Amit RatheeAmit Rathee
Branch Credit Operations Manager at Cholamandalam Investment & Finance Company Limited (Home Loans)Branch Credit Operations Manager at Cholamandalam Investment & Finance Company Limited (Home Loans)
Luvkush KumarLuvkush Kumar
Assistant Store Manager at juniper Green Energy Pvt.Ltd.Assistant Store Manager at juniper Green Energy Pvt.Ltd.