Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pramoda Yeruva

Hyderabad

Summary

Project Manager with 14 years of IT experience, focusing on client-centric solutions and strategic initiatives. Proven ability to collaborate with global clients to achieve operational excellence and successfully deliver enterprise projects. Track record of enhancing customer satisfaction and optimizing delivery metrics while building strong stakeholder relationships.

Overview

15
15
years of professional experience

Work History

Project Manager

Tavant Technologies
Hyderabad
11.2021 - Current
  • Serve as a primary point of contact for client stakeholders, ensuring alignment with business goals and KPIs.
  • Lead delivery across complex programs with multi-disciplinary teams while maintaining high customer satisfaction.
  • Manage project scope, timelines, and budgets, ensuring projects are delivered ahead of schedule and under budget.
  • Identify and resolve delivery risks, proactively communicate with clients, and ensure transparency in reporting.
  • Collaborate cross-functionally to optimize service delivery and resolve blockers that impact business outcomes.

Manager – Quality Engineering

Genworth Financial (Enact)
Raleigh
08.2015 - 11.2021
  • Directed quality operations and delivery for mission-critical projects, aligning closely with business stakeholders.
  • Led continuous improvement initiatives, reducing process exceptions and minimizing escalations.
  • Supported revenue assurance by monitoring project financials, identifying early warning signs, and resolving risks.
  • Drove customer engagement through regular reporting, stakeholder communication, and service delivery reviews.

QA Engineer

Infosys Technologies
Hyderabad
06.2010 - 08.2014
  • Conducted end-to-end testing for integrated modules using SOAP UI, Postman, and SQL tools.
  • Collaborated with global teams and facilitated triage meetings to resolve issues preemptively.
  • Supported UAT and production testing cycles to ensure smooth client deployments.

Education

Bachelor of Technology -

Satyabhama University
Chennai
01.2010

Skills

  • Client success management
  • Stakeholder engagement
  • Strategic program delivery
  • Cross-functional leadership
  • Risk and issue management
  • Project budgeting
  • SLA compliance and quality governance
  • Relationship building
  • Agile and waterfall methodologies

Accomplishments

  • Boosted CSAT: Elevated customer satisfaction scores from 2 to 4 (on a 5-point scale) by rapidly acting on feedback and aligning delivery to client expectations.
  • Improved SLA Compliance: Raised SLA adherence from 75% to 90% through proactive tracking and early mitigation of delivery risks.
  • Revenue Growth: Enabled a 15% increase in revenue by proposing client-centric enhancements that improved dashboard usability and API integration.
  • Margin Gains: Increased project gross margin by 4% via efficient resource planning and adoption of CI/CD practices.

Timeline

Project Manager

Tavant Technologies
11.2021 - Current

Manager – Quality Engineering

Genworth Financial (Enact)
08.2015 - 11.2021

QA Engineer

Infosys Technologies
06.2010 - 08.2014

Bachelor of Technology -

Satyabhama University

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Pramoda Yeruva