Pramodh V

Tavant Warranty On-Demand for Daimler Trucks AG

Description:

• Worked with implementation team to configure and customize Tavant Warranty On-Demand system for Daimler trucks AG.
• Engaged with business stakeholders to gather requirements.
• Documented requirements in the form of a comprehensive Business Requirements Document (BRD), containing Use Cases, User Stories, Workflows, Formulae, Wireframes, Mockups and User Access Matrix.
• Collaborated with business, technology, and UX teams to ensure alignment with requirements and consistent delivery.
• Prepared UAT test scenarios and conducted functional testing at various levels.
• Demonstrated application to clients during sprint reviews.
• Managed and facilitated Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives.

Outcome:

• Streamlined warranty management processes that helped Daimler to well manage their warranty and service contract policies and claims.
• Resulted in the reduction of fraudulent claims and overall claim costs.

Tavant Warranty On-Demand for Canoo

Description:

• Led the implementation of Tavant Warranty On-Demand system for Canoo.
• Engaged with business stakeholders to gather requirements.
• Documented requirements in the form of a comprehensive Business Requirements Document (BRD), containing Use Cases, User Stories, Workflows, Formulae, Wireframes, Mockups and User Access Matrix.
• Collaborated with business, technology, and UX teams to ensure alignment with the requirements and consistent delivery.
• Prepared UAT test scenarios and conducted functional testing at various levels.

Outcome:

• Streamlined warranty management processes that resulted in the reduction of fraudulent claims and overall claim costs, and leading to improved customer satisfaction.

Supplier Recovery Management system for Kubota Tractors

Description:

• Led the implementation of Supplier Recovery Management system for Kubota Tractors.
• Engaged with business stakeholders to gather requirements.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Documented requirements in the form of a comprehensive Business Requirements Document (BRD), containing Use Cases, User Stories, Workflows, Formulae, Wireframes, Mockups and User Access Matrix.
• Collaborated with business, technology, and UX teams to ensure alignment with the requirements and consistent delivery.
• Prepared UAT test scenarios and conducted functional testing at various levels.

Outcome:

• Streamlined supplier recovery processes that resulted in flexible options for the business to configure supplier contracts, increased recovery costs and recovery rate from the suppliers, improved evaluation metrics for the supplier parts.

Tavant Warranty On-Demand Enhancements

Description:

• Worked on the enhancements of Tavant Warranty On-Demand.
• Collaborated with business, technology, and UX teams to ensure alignment with the requirements and consistent delivery.

Outcome:

• Reduction in Claim processing time.
• Various options for filing and adjudicating Claims.
• Various options to ship parts.

Tavant Quality on-Demand

Description:

• Worked with the product development team to build 'Tavant Quality on-Demand' product, that streamlines the quality management processes.
• Conducted market research, workshops and brainstorming sessions with customers and business teams to gather the requirements.
• Documented requirements in the form of a comprehensive Product Requirements Document (PRD), containing Use Cases, User Stories, Workflows, Wireframes and Mockups.
• Collaborated with business, technology, and UX teams to ensure alignment with the requirements and consistent delivery.
• Prepared UAT test scenarios and conducted functional testing at various levels.

Outcome:

• Most Viable Product (MVP) that streamlines the Quality Management processes.

Tavant Service Contracts Management

Description:

• Worked with the product development team to build 'Tavant Service Contracts Managemnet' product, that streamlines the service contracts pricing and quotation processes.
• Conducted market research, workshops and brainstorming sessions with customers and business teams to gather the requirements.
• Documented requirements in the form of a comprehensive Product Requirements Document (PRD), containing Use Cases, User Stories, Workflows, Wireframes and Mockups.
• Collaborated with business, technology, and UX teams to ensure alignment with the requirements and consistent delivery.
• Prepared UAT test scenarios and conducted functional testing at various levels.

Outcome:

• Most Viable Product (MVP) that streamlines the Service Contracts processes including Pricing and Quotation.