Pramood Mamillapalli Venkata
Hyderabad
Summary
With a proven track record at ICICI BANK, I excel in WFM Forecasting & Scheduling, enhancing forecast accuracy by leveraging innovative problem-solving and organization skills. Adept at building strong relationships, my approach has significantly improved operational efficiency. My expertise in data analysis and commitment to professionalism drive success in dynamic environments.
Overview
7
7
years of professional experience
Work History
WFM Forecasting & Scheduling
ICICI BANK
Hyderabad
07.2021 - Current
- Developing accurate demand forecasts for products, services, or resources based on historical data and external factors.
- Collaborating with cross-functional teams, such as Real-Time Analysts and team leaders, to gather insights and data inputs for forecasting models.
- Utilizing statistical methods and software tools to analyze data and generate forecasts, adjusting models as needed for accuracy improvements.
- Monitoring forecast accuracy and making shifts, adjustments to improve accuracy in real time.
- Identifying and communicating potential risks or opportunities based on forecasted trends.
- Contributing to the development of inventory management strategies to optimize stock levels based on forecasted demand.
- Balancing workloads and priorities to ensure smooth operations while adhering to constraints such as time, budget, and workforce availability.
- Collaborating with team members and supervisors to understand scheduling needs and constraints.
- Incorporating factors such as shift preferences, skill sets, and compliance regulations into scheduling decisions.
- Handling scheduling conflicts or changes by communicating with relevant parties, and finding appropriate solutions.
- Monitoring and evaluating schedule performance, making adjustments as necessary to achieve optimal outcomes.
Senior Customer Service Executive
Qconneqt
Secunderabad
06.2019 - 08.2021
- I have two years of experience in the domestic process at Qconneqt Business Solutions.
- I worked in the State Bank process, and it's a loyalty program for the SBI account holders. I handle the emails, inbound and outbound calls.
Customer Service Executive
ZEALOUS TECHNOLOGY SERVICES
Hyderabad
02.2018 - 02.2019
- I have one year of experience in an international call center at Zealous Technological Services, handling Medicare customers for the US process.
- Process: I take inbound and outbound calls for Medicare and Medicaid. We take the details of members sent to us by clients.
Education
B.Tech - Electrical Engineering
SRM University
Chennai11-2018
12th Class - MPC
Sri Chaitanya Junior College
Vijyawada03-2013
High School Diploma -
BHASHYAM
Guntur05-2011
Skills
- Resource Planning,
- Forecasting the Volumes
- WFM Tools: Genesis
- Capacity Planning
- Microsoft Packages: MS Word, Advanced Excel, Outlook
- Time Series Method
- Data, quantitative, and trend analysis
SKILLS
- Organization and time management
- Innovative problem solver who can generate workable solutions and resolve complaints
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Dependable, responsible contributor committed to excellence and success
- Dedicated and committed to professionalism
- Exceptional listener and communicator who effectively conveys information verbally and in writing
AREA OF INTEREST
- Efficient knowledge of system operations.
- Planning and managing project process.
- Excellent verbal and written communication skills.
- Client retention strategy implementation.
- Monitoring of long-term projects
- Development of new business fields.
Timeline
WFM Forecasting & Scheduling
ICICI BANK
07.2021 - Current
Senior Customer Service Executive
Qconneqt
06.2019 - 08.2021
Customer Service Executive
ZEALOUS TECHNOLOGY SERVICES
02.2018 - 02.2019
B.Tech - Electrical Engineering
SRM University
12th Class - MPC
Sri Chaitanya Junior College
High School Diploma -
BHASHYAM
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