Summary
Overview
Work History
Education
Skills
Timeline
Generic
Pranab Baruah

Pranab Baruah

Golaghat,Assam

Summary

High-energy Manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding sales and service objectives. Proactively addresses and solves problems with operations to maximize profits. Great at resolving conflicts and developing new service strategies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level employee and independent contractor positions in a logistical environment. Ready to help team achieve company goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking in all positions held. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Operations Manager

Byjus Think And Learn
07.2022 - 03.2024
  • Evaluated employee performance through close observation and performance rubrics.
  • Educated service personnel on company policy and procedure.
  • Researched and evaluated current and potential products used by service staff.
  • Delegated workplace responsibility to appropriate staff.
  • Conducted research, gathered information from multiple sources and presented results.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed team of 18 employees, overseeing hiring, training, and professional growth of employees.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule.

Assistant Operations Manager

Byjus Think And Learn
04.2021 - 06.2022
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Led business planning, developed market strategy and established direct procurement of products from multiple vendors.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class logistical work.
  • Strategically managed resources, milestones and budgets, saving in expenses.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Created and implemented aggressive action plan to address pressing cost control needs.

Fraud Investigation Specialist, Customer Service

Amazon Development Center
02.2017 - 06.2018
  • Understanding and gathering the business requirements in details from the client – customers and other relevant stakeholders.
  • Handled fraudulent activities and minimized it to obtain maximum profit to the company.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Handled clients from North America, Canada etc.
  • Collaborated with other departments to resolve operational issues and improve overall processes.
  • Developed training programs for new employees to ensure adherence to company policies and procedures.
  • Analyzed key performance indicators to identify areas for improvement and implemented solutions to enhance efficiency.
  • Maximized efficiency through effective resource allocation and employee management.
  • Reviewed shift reports to understand current numbers and trends.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.

Education

Bachelor of Technology - Mechanical Engineering

Assam Kaziranga University
Jorhat, India
06.2016

Senior Secondary - Science

Darrang College
Tezpur, India
05.2012

High School Diploma -

Kristo Jyoti High School
Bokakhat
05.2010

Skills

  • Decision Making
  • Planning and Coordination
  • Teambuilding
  • Active Listening
  • Excellent Communication
  • Clerical Support
  • Organization and Time Management
  • Good Telephone Etiquette
  • MS Office
  • Problem-Solving
  • Critical Thinking
  • Data Entry
  • Multitasking Abilities
  • Training and Development
  • Flexible and Adaptable
  • Dependable and Responsible

Timeline

Operations Manager

Byjus Think And Learn
07.2022 - 03.2024

Assistant Operations Manager

Byjus Think And Learn
04.2021 - 06.2022

Fraud Investigation Specialist, Customer Service

Amazon Development Center
02.2017 - 06.2018

Bachelor of Technology - Mechanical Engineering

Assam Kaziranga University

Senior Secondary - Science

Darrang College

High School Diploma -

Kristo Jyoti High School
Pranab Baruah