Pranab Ghosh
Pune
Summary
Experienced hospitality professional with a strong background in streamlining business operations across hospitality and insurance sectors. Skilled in managing revenue cycles, and overseeing workforce management. Proficient in quality assurance, data analysis, and reporting, using various tools & platforms ensuring client satisfaction, and driving continuous performance improvements.
Overview
5
5
years of professional experience
Work History
Kitchen Manager
Blowers & Grafton
Calgary
11.2023 - 03.2025
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Oversaw food preparation, production and presentation according to quality standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Chef De Partie
The Mirror Lake Inn
New York
07.2022 - 10.2023
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
- Assisted with interviewing, hiring and training kitchen personnel.
- Responded quickly and efficiently to any customer complaints regarding food quality or service.
- Negotiated contracts with suppliers to secure competitive prices for ingredients.
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
Sales Representative
Ttec
Ahmedabad
04.2022 - 06.2022
- Used cold calling and networking to sell products and services.
- Created monthly reports outlining sales goals and progress towards achieving them.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Assisted customers with product selection based on their unique needs or preferences.
- Analyzed data from CRM software systems in order to track performance metrics such as win and loss ratios, close rate percentages.
Customer Service Representative
Sunknowledge P.V.T L.T.D
Kolkata
08.2020 - 03.2022
- Coordinated communications between patients, billing personnel and insurance carriers.
- Analyzed trends in denials, rejections, underpayments to improve reimbursement rates.
- Transcribed dictation for variety of medical reports.
- Translated medical jargon and short-hand data into correct terminology.
- Evaluated audio recordings for clarity prior to beginning transcription work.
Education
Bachelor of Hospitality Management -
Institute of Advanced Management
01.2019
Skills
- Data management and reporting
- Effective communication
- B2C sales
- CRM tool proficiency
- Sales force
- Cold calling
- Outreach
- Negotiation and Closing Techniques
- Workforce planning
- Slack
- Right central
- Quality control
- Time management
- Customer service
- Typing speed
- Data entry
- Audio transcription
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Kitchen Manager
Blowers & Grafton
11.2023 - 03.2025
Chef De Partie
The Mirror Lake Inn
07.2022 - 10.2023
Sales Representative
Ttec
04.2022 - 06.2022
Customer Service Representative
Sunknowledge P.V.T L.T.D
08.2020 - 03.2022
Bachelor of Hospitality Management -
Institute of Advanced Management
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