Summary
Overview
Work History
Education
Skills
Experience Years
Personal Information
Languages
Hobbies and Interests
Timeline
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PRASHANT SAWANT

PRASHANT SAWANT

Pune

Summary

Process specialist with B.Com currently living in Pune

With 6 years and 9 months of dedicated experience in the banking domain, I currently serve as a Process Specialist proficient in managing 30 sub processes with stringent deadlines. My expertise lies in seamlessly facilitating fund transfers between customers' accounts, including those involving different currencies such as CAD and USD. I also excel in handling foreign exchange transfers and managing payment processing for diverse products such as personal loans, lines of credit, and MasterCard.

Overview

8
8
years of professional experience

Work History

Process Specialist

Infosys BPM Ltd
Pune
06.2017 - 05.2024
  • Facilitated transfer of funds from customer's one account to another linked account, ensuring smooth and accurate transactions
  • Managed foreign exchange transfers involving different currencies (CAD & USD), ensuring compliance with regulations and minimizing exchange rate risks
  • Addressed process-related queries from portfolio managers through proactive communication via emails and calls, ensuring prompt resolution and client satisfaction
  • Successfully managed 30 different sub-processes with close-fitting deadlines, ensuring timely completion and high accuracy
  • Facilitated resolution of technical issues within the team by coordinating with the onshore team, ensuring uninterrupted workflow and high team performance
  • Conducted process-related audits of the team, ensuring adherence to regulatory standards and internal policies
  • Provided comprehensive process-related training to new employees, ensuring quick integration into the team and adherence to quality standards.
  • Thoroughly investigated suspicious activity and potential fraud.
  • Reimbursing fraud disputed Transactions
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Reviewed internal controls to assess risk of fraud occurrences.

Customer Care Executive

TATA BUSINESS SUPPORT SERVICES LTD
Pune
01.2016 - 04.2017
  • Answered customers' questions about services and products offered.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Gathered customer feedback and reported it to management for further action.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Education

B.Com - Commerce

Pune University
Sangamner College
01-2011

Skills

  • Back Office Computer Operating
  • Banking Operations
  • Data Management Reporting
  • Reporting Analysis
  • MS-CIT

Experience Years

6 Years 9 Months

Personal Information

Title: Process Specialist

Languages

  • English
  • Hindi
  • Marathi

Hobbies and Interests

  • Playing Guitar
  • Listening music

Timeline

Process Specialist

Infosys BPM Ltd
06.2017 - 05.2024

Customer Care Executive

TATA BUSINESS SUPPORT SERVICES LTD
01.2016 - 04.2017

B.Com - Commerce

Pune University

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PRASHANT SAWANT