Debate in Current Affairs
Hi, I’m
Pranabesh Sikdar
Assistant Manager Operations IENERGIZER Business Services Private Limited
Gurgaon
Summary
To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service Experience in a challenging environment to achieve the corporate goals
To Create a progressively advancing community.
Overview
13
years of professional experience
6
years of post-secondary education
4
Languages
Work History
IENERGIZER Business process ExcellenceGurgaon
Assistant Manager - Operations
08.2022 - Current
Job overview
- Developed and maintain operational guidelines for staff.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Supervised operations team to support operational excellence and excellent customer service.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
Majorel India private LimitedGurgaon
Production Group Leader
05.2019 - 07.2022
Job overview
- Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
Teleperformance Gurgaon
Team Leader - CRM Operations
08.2018 - 07.2022
Job overview
- Tracked key performance indicators to measure success of campaigns.
- Generated reports to support development and implementation of marketing plans.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Aegis Customer service Pvt LtdGurgaon
Senior Operations Team Leader
06.2014 - 08.2018
Job overview
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
IBM Daksh Business Services Pvt Ltd.Gurgaon
Team Leader - CRM Operations
06.2010 - 08.2014
Job overview
- Tracked key performance indicators to measure success of campaigns.
- Generated reports to support development and implementation of marketing plans.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
Education
L.O.K.D CollegeDhekiajuli, Sonitpur Assam
Bachelor of Arts
06.1996 - 05.2000
L.O.K.D College (Assam Higher Secondary Education)Dhekiajuli, Sonitpur , Assam
High School Diploma
05.1994 - 06.1996
Netaji Bidya Mandir (SEBA) 10th Dhekiajuli, Sonitpur, Assam
Associate of Arts
05.1994 - 05.1994
Skills
Customer experience
Training and mentoring
Team Building
Business Development
Coaching and mentoring
Inventory management
Staff training/development
Recruitment
Client account management
Relationship building
Accomplishments
- Documented and resolved [Customer's Query, Request & Complaints] which led to [Customer Experience].
- Achieved 88% C-SAT(Customer satisfaction Survey) through effectively helping with Coaching, Monitoring & Feedback , Closelooping (SMART Factors).
- Supervised team of [65] staff members at Majorel India private Limited.
- Collaborated with team of [136] in the development of Mission CSAT.
- Achieved [75%] by completing (CSAT _ Customer Satisfaction) with accuracy and efficiency at Ienergizer Business process Excellence.
Interests
Motivational speaker
Timeline
Assistant Manager - Operations
IENERGIZER Business process Excellence
08.2022 - Current
Production Group Leader
Majorel India private Limited
05.2019 - 07.2022
Team Leader - CRM Operations
Teleperformance
08.2018 - 07.2022
Senior Operations Team Leader
Aegis Customer service Pvt Ltd
06.2014 - 08.2018
Team Leader - CRM Operations
IBM Daksh Business Services Pvt Ltd.
06.2010 - 08.2014
L.O.K.D College
Bachelor of Arts
06.1996 - 05.2000
L.O.K.D College (Assam Higher Secondary Education)
High School Diploma
05.1994 - 06.1996
Netaji Bidya Mandir (SEBA) 10th
Associate of Arts
05.1994 - 05.1994