Pranathi Vandavasu

Consultant (C2)

• Led the implementation and customization of IT Service Delivery modules in ServiceNow, including Incident Management, Problem Management, Change Management, and Request Management.
• Provided advice on operational processes, business development initiatives, organizational changes, and other areas of improvement.
• Streamlined the design and implementation of IT Business Management solutions in ServiceNow to automate and standardize processes related to Strategic Planning Management, such as idea, demand, and project creation, significantly reducing processing time and improving PM experience.
• Managed project timelines, budgets, and resources during downtime, and within budget delivery.
• Developed comprehensive test plans and strategies, including pre-testing, unit testing, and user acceptance testing (UAT).
• Provided training and support to IT staff on using ServiceNow IT Service Management tools and best practices for case handling.
• Created executive-level dashboards to visualize service desk performance, incident trends, SLA compliance, and other critical metrics, enabling leadership to make data-driven decisions.
• Interact with customer, business, and technical teams.
• Provide technical solutions to fulfill business requirements.
• Participated in the client workshops and kick-off sessions to gather the requirements and prepare the documentation for future reference.
• Deliver and provide improvements.
• Requirements after the go-live.

Associate Consultant (C1)

• Implemented Integrated Risk Management solutions in ServiceNow, automating risk assessments, enhancing governance, aligning with compliance standards, improving visibility into enterprise risks, and enabling informed decision-making through real-time insights, and streamlined processes.
• Implemented Audit Management and Security Incident Management modules in ServiceNow, streamlining compliance tracking, automating security workflows, and enhancing incident response capabilities through centralized dashboards and real-time reporting.
• Implemented case management solutions in ServiceNow to streamline workflows, enhance case tracking and resolution, improve user collaboration, and deliver centralized management for efficient service delivery, and operational excellence.
• Created executive-level dashboards to visualize service desk performance, incident trends, SLA compliance, and other critical metrics, enabling leadership to make data-driven decisions.
• Interact with clients on technical teams.