Pranav Arjun
Summary
Driven by a results-focused approach, I honed my expertise in network security and troubleshooting at Zscaler, mastering GRE, IPSEC, VPN clients, and Wireshark. My ability to creatively solve complex customer issues, coupled with a solid foundation in both technical and customer support skills, significantly enhanced enterprise network infrastructure and security.
Overview
1
1
Certification
Work History
Graduate Trainee Engineer
Zscaler
Mohali
02.2024 - Current
• Networking Experience -GRE, IPSEC, VPN clients
• Network Security Experience (SSL/TLS, VPNs, Firewall, IDS/IPS)
• Network troubleshooting experience - Expert knowledge of tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as Wireshark
• Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
• Handle Technical troubleshooting for GRE, IPSEC-VPN, Authentication, Policy Configuration, Logging, Traffic Forwarding, Network Issues, UI issues, Network slowness Issues, PAC file issues.
• Expert Knowledge of networking and security products and enterprise Network Infrastructure.
• Provide phone/email consultation to independently debug complex security/network problems. ·
• Worked with cross-functional teams and assist the customer with testing or troubleshooting.
• Reproduce customer issues to verify problems and troubleshooting in realtime.
Education
Bachelors of Engineering - Computer Science
Panjab University
Chandigarh06.2024
High Secondary School -
Mahindra Public School
Bathinda07.2020
Secondary School -
St. Xavier's School
Bathinda, India06.2018
Skills
GRE, IPSEC, VPN clients
Ping, Traceroute, MTR, Wireshark
HTTP/HTTPS, SMTP, FTP, DNS
SSL/TLS, VPNs, Firewall, IDS/IPS
Customer Support
Creative Problem Solving
Project
Project: VPN Setup for Small Business
Configured and deployed a secure Virtual Private Network (VPN) to enable remote access to internal resources. Responsibilities included network design, VPN software selection, hardware setup, configuration of authentication and encryption protocols, security measures implementation, and user training. Demonstrated skills in network security, troubleshooting, and technical documentation.
Skills Demonstrated:
- Network design and planning
- VPN configuration and management
- Security best practices and encryption
- Troubleshooting and support
- Documentation and user training
Certification
- Certified Zscaler Zero Trust Certified Associate, Zscaler
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Graduate Trainee Engineer
Zscaler
02.2024 - Current
Bachelors of Engineering - Computer Science
Panjab University
High Secondary School -
Mahindra Public School
Secondary School -
St. Xavier's School