Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pranav Gautam

Pranav Gautam

Pune

Summary

Results-driven Operations Manager with over 8+ years of experience optimizing business processes, leading cross-functional teams, and driving efficiency improvements. Adept at strategic planning, resource allocation, and workflow optimization to enhance productivity and profitability. Proven ability to implement cost-saving initiatives, streamline operations, and ensure compliance with industry standards. Passionate about fostering a collaborative work environment and delivering measurable business success.

Overview

9
9
years of professional experience

Work History

Process Manager

eClerx Services Limited
Pune
12.2022 - Current
  • Process Optimization: Streamlining workflows to enhance efficiency and profitability.
  • Resource Management: Overseeing budgets, supply chains, and production schedules.
  • Team Leadership: Managing employees, fostering a positive work environment, and ensuring alignment with company goals.
  • Compliance & Quality Control: Ensuring adherence to industry regulations, and maintaining high-quality standards.
  • Strategic Planning: Developing operational policies and procedures to support business growth.

Assistant Manager Customer Care

Teleperformance
Mohali
12.2020 - 11.2022
  • Ensured compliance with client service level agreements and key performance indicators to enhance revenue and quality.
  • Monitored incoming chats and emails, providing feedback to associates for service quality improvement.

Travel Consultant

Freedom Infotech
MOHALI
02.2018 - 03.2020
  • Coordinated travel arrangements for groups, couples, executives, and special needs clients - Voice

Sales Executive

Orbit|Goomo & InOrbit Tours
MUMBAI
07.2016 - 12.2017
  • Contacted current and potential clients to promote, upsell and cross-sell products and services.

Education

Master - Tourism and Travel Management

Bahra University
Shimla, HP, INDIA
01.2016

Bachelor of Commerce -

Himachal Pradesh University
Solan, HP, INDIA
01.2014

Skills

  • Cross-functional team leadership
  • Operational excellence
  • Project management
  • Resource management
  • Performance metrics
  • Employee training
  • Supply chain management
  • Corporate governance

Languages

  • English
  • Hindi

Timeline

Process Manager

eClerx Services Limited
12.2022 - Current

Assistant Manager Customer Care

Teleperformance
12.2020 - 11.2022

Travel Consultant

Freedom Infotech
02.2018 - 03.2020

Sales Executive

Orbit|Goomo & InOrbit Tours
07.2016 - 12.2017

Master - Tourism and Travel Management

Bahra University

Bachelor of Commerce -

Himachal Pradesh University

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Pranav Gautam