Pranav Khosla
Rohini
Summary
Dedicated and dynamic professional with 3 years of experience in hospitality industry, specialized in food & beverage operations. Commenced my journey at esteemed JW Marriott Aerocity and Holiday Villa Hotels & Suites and Soneva Fushi Resort, where I honed my skills in guest relations, query management, and proactive guest complaint resolution.
Overview
7
7
years of professional experience
Work History
Executive
J.W Marriott
01.2024 - 05.2025
- Work as team to communicate and coordinate with other department to ensure excellent quality and service.
- Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to the concern of other employees.
- Assist management in training, evaluating employees and serve as a role model and first point of contact.
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction.
- Consistently offer professional, friendly and engaging service.
- Ensure adherence to quality expectation and standard.
Senior Captain
Mamagoto
06.2023 - 12.2023
- Handling a team of 10 members to ensure response in a timely manner to incoming group/catering opportunities for business within parameters of the prevailing strategy for that period.
- Consolidation of month end reports and presentations for the reactive sales team.
- Effectively handling all queries from various segments to ensure quick deliveries and efficient customer services to the clients.
- Achieving revenue targets by maximum sales.
- Building and managing relationships with key business partners and being proactive in defining customer needs in an attempt to increase business & revenue generations.
Manager
Quality Bakery
05.2022 - 05.2023
- Supervised team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instructions.
- Built cordial relationship with guests or regular patrons. Tried to remember individual patron names and their preference to extend a personalized service.
- Handled all administration work pertaining to cashier, operations and raw material supplies.
- Check supply of stock level and ensure there is no shortage of items which might have an impact on the operations.
- Coordinated with other stores/ outlets with their operations during peak time or whenever required.
Specialist
HOME Restaurant & Bar
09.2021 - 04.2022
- Worked in the Japanese restaurant at Home, wherein I managed the bar section and prepared mocktails/cocktails.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented strategies to optimize digital marketing campaigns.
Soneva Fushi
11.2019 - 04.2020
- Got trained for 6 months in F&B department.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Collaborated with sales team to identify and grow opportunities within territory.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
Holiday Villa Hotels & Suites
07.2018 - 01.2019
- Built and maintained strong, long lasting client relationships.
- Worked in every department of the hotel to gain experience.
- Gained strong skills by managing end to end projects.
- Guided and supported faculty and staff in development of new programs.
Education
B.Sc. -
Catering Science & Hospitality Management
01.2017
Senior Secondary - undefined
Bal Bharati Public School
01.2014
Skills
- Attention to details
- Interpersonal Communication
- Flexibility
- Team leadership
- Administrative skills
Timeline
Executive
J.W Marriott
01.2024 - 05.2025
Senior Captain
Mamagoto
06.2023 - 12.2023
Manager
Quality Bakery
05.2022 - 05.2023
Specialist
HOME Restaurant & Bar
09.2021 - 04.2022
Soneva Fushi
11.2019 - 04.2020
Holiday Villa Hotels & Suites
07.2018 - 01.2019
Senior Secondary - undefined
Bal Bharati Public School
B.Sc. -
Catering Science & Hospitality Management
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