Pranav Sharma
Noida
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical & well organized in optimizing coverage to meet operational demand.
Overview
15
15
years of professional experience
Work History
Senior Manager
Eazydiner
11.2024 - Current
- Collaborated with departments to support the renewal of Prime memberships.
- Led initiatives to align teams towards improving customer activation and enhancing customer retention strategies.
- Drove automation projects aimed at improving customer service and reducing manual intervention.
- Focused on increasing the completeness of customer bookings to boost revenue generation.
- Managed end-to-end onboarding processes for restaurants, specifically targeting expansion in Tier 2 and Tier 3 cities to widen market reach.
Manager
Eazydiner
01.2021 - 10.2024
- Partnered with upper management in executing strategies.
- Implementing strategy in selling Eazy Diner PRIME membership program.
- Manage Corporate customers.
- Managing and building good relationship with High end restaurants.
- Conducting team building activities.
- Connect with clients each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Allocating extra staff for sales team in various regions across India based on demand.
- Review performance of team members and mentoring them to achieve better results.
- Managing Inventory for revenue generation.
- Managing and Training a 50 seater outsourced call center dedicated to promoting and selling credit cards.
Deputy Manager
Eazydiner
12.2016 - 01.2020
- Resolve customer complaints and promote brand loyalty.
- Supervised and motivated staff employees.
- Maximized resource utilization.
- Ensuring customer satisfaction at Prime restaurants.
Subject Matter Expert
HCL
01.2015 - 01.2016
Process Trainer
HCL
01.2013 - 01.2015
- Delivered robust training courses via variety of methods, including classroom and e-learning programs.
Assistant Manager
Mc Donald's
11.2010 - 06.2012
- Shift Handling.
- Managing Inventory for revenue generation.
- Handling customer complaints.
- Increased sales revenues by promoting complementary products & educating customers about store promotions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Graduation in Hotel Management -
Jagannath institute of management sciences
Financial Analyst training - undefined
Udemy
Skills
- Operations management
- MS Excel
- Teamwork
- Interpersonal Skills
- Problem Solving Skills
- People Skills
- Strategic Planning
Additional Information - Achievements
Highest Turnout Award winner at HCL in 2014 & 2015.
Timeline
Senior Manager
Eazydiner
11.2024 - Current
Manager
Eazydiner
01.2021 - 10.2024
Deputy Manager
Eazydiner
12.2016 - 01.2020
Subject Matter Expert
HCL
01.2015 - 01.2016
Process Trainer
HCL
01.2013 - 01.2015
Assistant Manager
Mc Donald's
11.2010 - 06.2012
Financial Analyst training - undefined
Udemy
Graduation in Hotel Management -
Jagannath institute of management sciences
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