Pranav Vyas
Bengaluru
Summary
Results-driven HR professional with 5+ years in Human Resources and People Operations. Expertise in HR operations, employee engagement, and talent acquisition, focusing on building high-performing teams. Partnered with stakeholders across India, USA, UK, and Canada to implement solutions that enhance employee experience and drive organizational growth.
Overview
7
7
years of professional experience
Work History
Senior Customer Support
Bridgestone Mobility Solutions
08.2024 - Current
- Managed client accounts for Bridgestone's fleet operations, coordinating service execution, stakeholder communication, and operational support across USA and Canada to enhance client satisfaction.
- Managed end-to-end service operations across RPO (Reach Product Operations), Webform, and Emergency Roadside Service (ERS), ensuring timely resolution of tire, wheel, mechanical, and mobility-related requests while meeting SLA targets.
- Collaborated with cross-functional teams including Quality, Inbound/Outbound Support, Chat Operations, and Operational Specialists to optimize workflows, improve service delivery, and maintain global quality standards.
- Contributed to pilot team for process transition and integration, supporting merger of RPO, Webform, and ERS into unified operational model and stabilizing processes.
- Ensured compliance and operational accuracy by maintaining service documentation, operational reports, and client records while driving continuous process improvement across rotational shifts.
Assistant Human Resource Manager
Di South Solutions Pvt Ltd
04.2023 - 07.2024
- Managed end-to-end recruitment for technical and non-technical roles, delivering high-quality talent across domestic and international clients while ensuring timely staffing and recruitment excellence.
- Successfully recruited for diverse roles including Java, Python, QA, DevOps, Product, UX/UI, Sales, Marketing, and Leadership, accelerating hiring cycles and strengthening client delivery pipelines.
- Partnered with leadership on hiring strategies, workforce planning, and operational planning, enabling data-driven decisions and fostering long-term client relationships.
- Led and mentored a team of HR Executives, driving performance through structured goal setting, daily huddles, coaching, and continuous process improvement in global recruitment operations.
- Improved HR operations by implementing standardized recruitment processes, documentation systems, interview coordination, vendor management, payroll compliance, and workforce tracking to support scalable staffing operations.
Human Resource Executive
Everest Fleet Pvt Ltd
07.2022 - 04.2023
- Directed end-to-end recruitment for the Bengaluru branch, hiring across Sales, Customer Service, Operations, MIS, Driver Management, Technicians, Mechanics, Stores, and Support Functions to meet diverse business needs.
- Scaled the workforce from 30 to 250 employees by implementing strategic workforce planning, targeted sourcing, and structured recruitment drives to support rapid business growth.
- Partnered with branch leadership on workforce planning, employee relations, and HR strategy, enabling informed staffing decisions and supporting organizational expansion.
- Led employee engagement and performance initiatives through monthly one-on-one feedback sessions, recognition programs, cross-functional learning, and wellness activities, improving employee experience and team collaboration.
- Managed end-to-end HR operations, including onboarding, documentation, compliance, induction, HR records, and performance tracking, ensuring seamless employee integration and operational excellence.
Human Resource Executive - Senior Human Resource Executive
Recon Solutions Pvt Ltd
10.2019 - 07.2022
- Managed end-to-end recruitment for BPO, Customer Service, and Sales roles across India, USA, and Canada, optimizing sourcing strategies to reduce hiring cycle time and improve talent acquisition outcomes.
- Conducted candidate screening, competency-based interviews, and communication assessments, implementing structured evaluation processes to ensure high-quality hiring decisions.
- Led onboarding and HR operations by managing documentation, compliance, induction, and employee records, ensuring a seamless and compliant onboarding experience.
- Designed and executed employee engagement, learning, and CSR initiatives, including leadership seminars and workplace development programs, strengthening employee engagement, organizational culture, and employer branding.
- Promoted to Senior HR in recognition of outstanding performance, mentoring junior HR professionals, improving recruitment workflows, and enhancing HR operational efficiency across multiple functions.
Education
Bachelor of Arts -
St. Joseph's Evening College
Bengaluru, Karnataka01-2019
12th State Borad -
SMGH Jain PU College
Bengaluru, Karnataka01-2015
10th CBSE Board -
Kairalee Nilayam Central School
Bengaluru, Karnataka01-2013
Skills
- Customer Relationship Management
- Client Account Management
- Customer Satisfaction Improvement
- Service Operations Management
- Service Quality Assurance
- Operational Efficiency
- Client Onboarding Process
- Client Integration Process
- Service Compliance
- End-to-End Recruitment
- Talent Management
- Resource Allocation
- Cross-functional teamwork
- Team Collaboration
- Critical thinking
Languages
- English
- Hindi
Personal Information
Date of Birth: 10/29/1997
Timeline
Senior Customer Support
Bridgestone Mobility Solutions
08.2024 - Current
Assistant Human Resource Manager
Di South Solutions Pvt Ltd
04.2023 - 07.2024
Human Resource Executive
Everest Fleet Pvt Ltd
07.2022 - 04.2023
Human Resource Executive - Senior Human Resource Executive
Recon Solutions Pvt Ltd
10.2019 - 07.2022
Bachelor of Arts -
St. Joseph's Evening College
12th State Borad -
SMGH Jain PU College
10th CBSE Board -
Kairalee Nilayam Central School