KRITIKA GUPTA
Delhi
Summary
Accomplished professional specializing in client acquisition and account management, consistently surpassing targets to fuel business growth. Expert in retail banking products and compliance, with a strategic approach to relationship management. Utilizes effective communication and interpersonal skills to drive performance. Enhances client outcomes through financial analysis and risk assessment.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Scale 2 Manager
Federal Bank
Delhi
02.2026 - Current
- Assist in managing a diverse portfolio of high-net-worth and corporate clients to enhance relationships and ensure retention.
- Support team leaders by mentoring assistant managers and officers, establishing clear KPIs, and facilitating performance reviews.
- Aid in developing local marketing strategies aimed at achieving branch targets for deposits and fee-based income.
- Help identify operational risks through surprise checks and enforce dual-control measures on sensitive items.
- Facilitate the insurance and investment business by maintaining relationships with partner firms.
- Represent the branch in local community events and business forums in the absence of the branch manager.
Scale 1 Assistant Manager
Federal Bank
Delhi, India
09.2022 - 01.2026
- Assisted in resolving complex customer queries and grievances as first point of contact.
- Supported daily retail banking operations including account opening, KYC verification, and processing of deposits and withdrawals.
- Facilitated acquisition of new-to-bank customers to bolster current account and savings account portfolios.
- Guided customers in using Federal Bank’s digital platforms like FedMobile and FedNet to enhance branch efficiency.
- Ensured compliance with RBI guidelines and adherence to AML standards and internal audit protocols.
- Identified opportunities to cross-sell third-party products to existing customers.
- Supervised vault operations and cash loading for ATMs while ensuring daily reconciliation of branch accounts.
- Trained new recruits during their induction to enhance team collaboration.
Education
Master of Business Administration - Finance
Panjab University
Chandigarh01-2023
Bachelor of Business Administration - Business Studies
Himachal Pradesh University
Shimla, HP01-2020
Skills
- Retail banking operations
- Banking compliance
- Client acquisition
- Account management
- Cross-selling
- Performance and target management
- Financial analysis
- Risk assessment
- Customer service excellence
- Team leadership
- Communication and interpersonal skills
Certification
NISM - VA (NISM Series V-A: Mutual Fund Distributors Certification)
Timeline
Scale 2 Manager
Federal Bank
02.2026 - Current
Scale 1 Assistant Manager
Federal Bank
09.2022 - 01.2026
Master of Business Administration - Finance
Panjab University
Bachelor of Business Administration - Business Studies
Himachal Pradesh University
Accomplishments
- Top RM Pan-India for two consecutive years
- Multiple awards and recognitions for achieving and exceeding allotted targets
- Consistently delivered high business growth while maintaining strong service and compliance standards
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge.