PRANAY ANGADI
Bengaluru
Summary
Forward-thinking Operations Specialist bringing over 4 years of expertise in Customer Success, Policy Support, Risk Investigation for Insurance, E-commerce sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
5
5
years of professional experience
Work History
Unity Support Specialist
Rippling
Bengaluru
09.2023 - Current
- Assisted with creation of complex workflows to reduce human interference with automating notifications related to product areas such as HR management, Payroll, Insurance and Spend management.
- Supporting admins with setting up Zoom call meetings and assisting to create appropriate permissions for their employees to access required information.
- Delivered exceptional chat and email support service with creation of important reports utilizing data from Payroll, Insurance and Taxes.
- Maintaining 100% CSAT and working on highly escalated cases in order to provided best customer experience.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Policy Administrator Specialist
Ethos Life
Bengaluru
08.2022 - 09.2023
- Worked as Policy Support/Servicing specialist by providing important insights about the policy and helped Clients and Agents to alter, delete change policy related information communicated to me by Emails.
- Handled the top insurance carriers such as Ameritas, LGA, Senior life and IUL.
- Handled many clients and processed Death claims benefits, Refund requests, Policy cancellation and other basic servicing activities.
- Worked on creating Database of Collateral Assignments which enable increase in sales of Insurance Policy.
- Data Mining and Migration of Thousands of Policy information to different portals.
- Worked on multiple projects which was related to Policy status and win-backs.
Investigation Specialist
Amazon
Bengaluru
08.2020 - 08.2022
- Worked as Risk Investigator/Specialist in order to take action on Fraudulent accounts who claim monetary benefits by using Amazon friendly policies
- Involved in multiple org/sites and handled accounts form countries like US,UK,CA,AU,FR,NL
- STAR TEAM member and high quality metrics 37-44 week
- Involved in 3YP projects like Gift card(GC) refund project which had to Temporarily reinstate the account to allow closed account make purchase.
- Kept up-to-date with industry best practices by attending conferences, workshops, and seminars related to investigation methodologies and tools.
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
Application Executive
Adroitec Information System
Bengaluru
08.2019 - 08.2020
- Worked in the field of Smart Industry 4.0 , 3D printing Technology and IoT solution as Technical sales associate which involved sales and engineering part of process
- Providing Absolute applications to client for machining or manufacturing work
- Worked with companies like HP, Bentley, MarkForged and Delta wasp to boost sales and installed in multiple locations.
Education
B.E - Mechanical Engineering
Ballari Insstitute of Technology And Management
Ballari07-2019
Skills
- Insurance operations
- Risk Investigations
- Email and Zoom call expertise
- Salesforce CRM
- Policy Administration
- Carrier operations
- JIRA Ticket
- Escalation Handling
- Microsoft Excel
- Retentions
- Claims Support
- Refund initiation
- Fraud Investigation
- SQL (Intermediate)
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Timeline
Unity Support Specialist
Rippling
09.2023 - Current
Policy Administrator Specialist
Ethos Life
08.2022 - 09.2023
Investigation Specialist
Amazon
08.2020 - 08.2022
Application Executive
Adroitec Information System
08.2019 - 08.2020
B.E - Mechanical Engineering
Ballari Insstitute of Technology And Management
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