MICHEAL DSILVA D
Summary
Manager - Operations & Analytics Support leading insurance operations across monthly endorsements, portfolio reconciliation, and branch revenue reporting, booking and reconciling 5 crore yearly policy revenue for 100+ corporate accounts. Aligns policy administration and premium adjustments to keep 100% of membership records accurate and financial records clean. Partners with leadership to close variances and track earnings with precision.
Overview
13
13
years of professional experience
Work History
MANAGER - OPERATIONS & ANALYTICS SUPPORT
GALLAGHER INSURANCE BROKING
06.2026 - Current
- Managed monthly endorsements for 20+ corporate clients, enhancing Group Medical and Group Term Life policy coverage accuracy.
- Managed monthly endorsements for 20+ corporate clients, ensuring seamless Group Medical and Group Term Life policy coverage.
- Booked monthly policy revenue in the core financial system, eliminating billing delays and tracking branch earnings.
- Reconciled premium adjustments from client additions and deletions, ensuring accurate financial reporting and timely revenue recognition.
- Led overall branch reconciliation, matching internal account balances with insurance carrier statements to fix variances.
- Prepared monthly financial health reports for branch, providing leadership with insights into revenue trends and compliance status.
- JUN 2026 - PRESENT
ASSISTANT MANAGER - OPERATIONS & ANALYTICS SUPPORT
GALLAGHER INSURANCE BROKING
12.2024 - 05.2026
- Managed monthly endorsements for 20+ corporate clients, ensuring seamless Group Medical and Group Term Life policy coverage.
- Served as primary point of contact, addressing client inquiries and resolving issues promptly to enhance client satisfaction.
- Reviewed, updated, and managed client policies to ensure effectiveness and alignment with client needs.
- Manage a portfolio of clients, prioritize tasks, and meet deadlines.
- Built and maintained strong client relationships, actively understanding needs to ensure satisfaction.
- DEC 2024 - MAY 2026
DEPUTY MANAGER - MOTOR UNDERWRITING
GO DIGIT GENERAL INSURANCE LTD
03.2023 - 12.2024
- Assessed and evaluated risks of vehicle insurance to inform underwriting decisions.
- Analyze driver history, vehicle types, and coverage needs.
- Utilize data analysis and actuarial techniques to provide valuable insights.
- Collaborated with insurance companies to enhance risk assessment processes.
- Ensured adequate driver coverage while protecting company financial stability.
- MAR 2023 - DEC 2024
PRODUCT CONSULTANT - MOTOR UNDERWRITING
GO DIGIT GENERAL INSURANCE LTD
08.2022 - 03.2023
- Assessed and evaluated risks in vehicle insurance to inform underwriting decisions.
- Analyzed driver histories and vehicle types to determine appropriate coverage solutions.
- Utilize data analysis and actuarial techniques to provide valuable insights.
- Collaborate with insurance companies to make informed decisions.
- Ensured adequate coverage for drivers while maintaining company financial stability.
- AUG 2022 - MAR 2023
ASSISTANT MANAGER - ONBOARDING OPERATIONS - RETAIL
GO DIGIT GENERAL INSURANCE LTD
04.2021 - 08.2022
- Responsible for sorting all Onboarding Operation-Retail for New business.
- Responsible for sorting all Onboarding Operations- Open receipt and RCM.
- Perform end-to-end checks to clear the unaccounted receipts (Open Receipts) & Mismatch receipts.
- Ensure the service tickets are closed in a timely manner & error-free.
- Address all the Sales and Claims related queries raised with proper solutions.
- Proactively educate the external team on the errors made & future remedies to avoid such errors to reduce the recon issues.
- Conduct timely sessions on the recon issues faced along with the consequences to the team.
- Educate the internal team to follow the updates shared by Actuarial and U/W.
- Train new team members for the motor product.
- APR 2021 - AUG 2022
SENIOR ASSOCIATE - ONBOARDING OPERATIONS - RETAIL
GO DIGIT GENERAL INSURANCE LTD
08.2017 - 03.2021
- Managed the complete policy lifecycle, including accurate issuance, endorsement processing, and timely cancellations.
- Processed high-volume endorsements and cancellations, updating core insurance systems to reflect real-time risk data.
- Perform end-to-end checks to clear the unaccounted receipts (Open Receipts) & Mismatch receipts.
- Ensure the service tickets are closed in a timely manner & error-free.
- Address all the Sales and Claims related queries raised with proper solutions.
- Resolved complex endorsement requests within strict SLA targets, enhancing overall client satisfaction and broker trust.
- AUG 2017 - MAR 2021
SENIOR ASSOCIATE
WNS GLOBAL SERVICES
01.2014 - 08.2017
- Validate NCB for requests received through Mail.
- Adjust NCB post claim settlement for Motor, Building and Contents product.
- Publish monthly Extra premium and refund premium tracker to the stakeholders.
- Allocate work and manage the overall pipelines of cases to ensure that the turnaround timelines and the daily production targets are met.
- JAN 2014 - AUG 2017
Education
Bachelor of Commerce -
Madurai Kamaraj University
01-2016
Skills
Insurance operations
Risk assessment & policy analysis
Motor underwriting
Claims adjustment
NCB validation & compliance
Data analysis
MIS reporting & operational analytics
Portfolio management
Client relationship management & issue resolution
Team leadership, training & stakeholder coordination
Dashboard development
Excel pivot tables
Process mapping
Business requirements gathering
Timeline
MANAGER - OPERATIONS & ANALYTICS SUPPORT
GALLAGHER INSURANCE BROKING
06.2026 - Current
ASSISTANT MANAGER - OPERATIONS & ANALYTICS SUPPORT
GALLAGHER INSURANCE BROKING
12.2024 - 05.2026
DEPUTY MANAGER - MOTOR UNDERWRITING
GO DIGIT GENERAL INSURANCE LTD
03.2023 - 12.2024
PRODUCT CONSULTANT - MOTOR UNDERWRITING
GO DIGIT GENERAL INSURANCE LTD
08.2022 - 03.2023
ASSISTANT MANAGER - ONBOARDING OPERATIONS - RETAIL
GO DIGIT GENERAL INSURANCE LTD
04.2021 - 08.2022
SENIOR ASSOCIATE - ONBOARDING OPERATIONS - RETAIL
GO DIGIT GENERAL INSURANCE LTD
08.2017 - 03.2021
SENIOR ASSOCIATE
WNS GLOBAL SERVICES
01.2014 - 08.2017
Bachelor of Commerce -
Madurai Kamaraj University