Pranay Gupta
Product Manager
Bangalore
Summary
Experienced professional with 13 years in the product industry (EMC, NetApp, Nutanix), including 9 years in customer-facing troubleshooting roles and 4 years in Site Reliability Engineering. Recently completed a certification course on product management from ISB Hyderabad and aspiring to transition into product management roles. Organized And dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
Senior Member of Technical Staff
Nutanix
Bangalore
01.2019 - Current
- Designed and deployed Nutanix Cloud Clusters (NC2) on Azure to enable seamless hybrid cloud operations, integrating on-premises Nutanix environments with Azure cloud infrastructure.
- Managed Nutanix DRaaS data centres serving 350+ tenants.
- Achieved a 60% reduction in OS upgrade duration and a 50% decrease in resource effort through automation.
- Successfully onboarded 20+ new customers in DRaaS and 5 in Nutanix Cloud Clusters.
- Troubleshooting of Nutanix HCI solutions, including cluster setup, storage configuration, and virtualization components.
Technical Support Engineer 3
NetApp
Bangalore
08.2015 - 01.2019
- Configured, managed, and troubleshot NetApp NAS protocols (NFS, CIFS).
- Reduced support tickets and escalations by stabilizing critical accounts through best practices, issue resolution, and customer training.
- Proficient in Nutanix HCI and SolidFire, successfully onboarding multiple customers.
Subject Matter Expert
EMC
Bangalore
04.2012 - 08.2015
- Experienced EMC VNX Support Engineer with expertise in SAN and NAS protocols.
- Skilled in quickly resolving hardware and software issues to ensure optimal system performance.
- Strong problem-solving skills in identifying root causes and implementing effective solutions.
Education
Diploma - Product Management
Indian School of Business (ISB)
Hyderabad 11.2024 - 04.2025
B.E - Computer Science
Chhattisgarh Swami Vivekanand Technical
Chattisgarh 05.2007 - 04.2011
Skills
Linux
undefinedCertification
Product Management from ISB
Timeline
Product Management from ISB
04-2025
Diploma - Product Management
Indian School of Business (ISB)
11.2024 - 04.2025
VMware Certified Professional - Data Center Virtualization
07-2020
Nutanix Certified Advanced Professional 5
06-2019
Senior Member of Technical Staff
Nutanix
01.2019 - Current
Technical Support Engineer 3
NetApp
08.2015 - 01.2019
Subject Matter Expert
EMC
04.2012 - 08.2015
B.E - Computer Science
Chhattisgarh Swami Vivekanand Technical
05.2007 - 04.2011
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