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Dedicated and experienced hospitality professional with over 5 years of hands-on experience in front-of-house operations, customer service, and team coordination in both Sri Lanka and Malaysia. Proven ability to lead floor operations, deliver exceptional guest experiences, and support cafe and restaurant management. Skilled in managing daily service flow, handling customer requests, and maintaining service quality with a warm and professional presence.

Dedicated hospitality student pursuing a 17-week rotational internship to gain hands-on experience in Food Production, Food & Beverage Service, Front Office, and Housekeeping. Equipped with strong technical skills and effective time management, ready to contribute to hotel operations and support team success.

Dedicated professional with a strong foundation in customer service and data entry, demonstrating reliable punctuality and good judgement. Proficient in Microsoft Office Suite and basic bookkeeping, with a proven ability to remain calm under pressure. Adept at maintaining patience and composure while delivering exceptional telephone etiquette and efficient keyboard typing speed.
Focused professional with keen aptitude for technology, seeking to leverage analytical and problem-solving skills in Computer Operator role. Proficient in monitoring systems and troubleshooting technical issues, combining technical know-how with strong communication abilities. Committed to enhancing operational efficiency and ensuring seamless IT operations.

I am passionate about the customer experience and continue to strive to bring customer service to a higher level. Having many years of experience in the food and beverage industry, I have learned soft skills on how to interact with different types of customers. This allow me to improve communication skills, problem solving attitudes and positive approaches have helped me a lot in the past and will help me in my work. I need a new career change because I want to have an understanding of the level of customer service of the financial industry. Therefore, I would like to contribute and apply what I have learned in this new job. I hope I can be given the opportunity to act as a customer/customer in various industry. I plan to make this a long-term career and look forward to continuing to improve myself in the near future.

Pranay Gurung

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Casino mahjong Mayfair resort & Spa gantok

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