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Technically sophisticated IT professional with 20+ years of success serving high-level clients in private and public sectors, managing diverse hardware, software, and network issues. Excel in troubleshooting, issue resolution, and system configuration, while adhering to security protocols and maintaining smooth operations for VIPs. Proven success leading roll-out of new hardware and software. Maintain essential tools of business including desktop, laptop, phone, mobile device, networking, deployments, and upgrades. Quick thinker and excellent problem solver, able to negotiate with multiple competing stakeholders to achieve objectives. Ensure organizations have technology tools needed to help meet business objectives with experience in user training and documentation.
Personable and technically adept, with strong foundation in IT fundamentals and problem-solving. Familiar with operating systems, network configurations, and troubleshooting techniques, along with hands-on skills in hardware and software installations. Committed to ensuring optimal system performance and providing exceptional user support.

Dynamic Desktop Support Engineer with Pro Printech IT Solution, adept at enhancing system performance and user satisfaction through advanced troubleshooting and technical support. Proven expertise in hardware and software installation, coupled with strong problem-solving skills, has led to improved help desk ticket resolution times and optimized network connectivity.
Professional with robust experience in IT support, well-versed in troubleshooting hardware and software issues, and managing system configurations. Known for strong collaboration skills and ability to adapt to evolving requirements. Adept at providing solutions that ensure optimal performance and user satisfaction. Highly reliable, with focus on achieving results through effective communication and technical expertise.
Technical support professional, prepared to bring expertise in diagnosing and resolving technical issues. Proven track record in installing and maintaining hardware and software systems. Valued for effective collaboration with team members and adaptability to changing requirements, showcasing problem-solving abilities and customer service skills.

Proactive IT Supervisor/System Programmer with extensive experience managing and mentoring IT teams, optimizing infrastructure, and implementing advanced communication tools. Skilled in server configuration, operating system management, and strategic IT planning. Bringing strong project leadership, problem-solving abilities, and a commitment to continuous improvement and professional development.

Expertise in Computer Network and Systems Administration with extensive experience providing technical hardware and software support installations, configurations, asset management and customer service in fast paced multi-end user environments. Adept at maintaining proper protocols and processes, facilitating security software and hardware solutions throughout entire networks. Demonstrated capacity for the support, deployment, and troubleshooting of a wide range of networking and sysadmin applications and hardware.

With over five years of specialized experience in HR technology and support, my mission has been to simplify and enrich client interactions with HRIS and HCM applications. At G&A Partners, my expertise in platforms like PrismHR and Kronos/SaaSHR has been pivotal in fostering a culture of technological empowerment and client satisfaction. I am dedicated to bringing diverse perspectives to our team, aligning my goals with the company's commitment to innovative client solutions. In my current role, I have honed my abilities in technical assistance, user training, and application maintenance, ensuring seamless user experiences. My hands-on approach in troubleshooting, coupled with my dedication to maintaining excellent client relationships, has enabled me to effectively resolve issues and provide valuable guidance. These competencies, drawn from my tenure at G&A Partners and ADP, underscore my commitment to exceptional service delivery in the HR tech space.

Pranaya Kumar Nayak

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Diploma - Computer Science

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