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Versatile and results driven IT professional with over 5 years of experience spanning Network Operations Center System Administration, and IT Support. Proven ability to monitor, maintain, and troubleshoot enterprise IT infrastructure, ensuring high availability, performance, and security of systems and networks.
Skilled in network monitoring tools such as SolarWinds, Zabbix, and Wireshark, with hands on experience supporting Cisco, Meraki, Ruckus, and UniFi environments. Strong background in Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, and virtualization. Adept at incident management, root cause analysis, and escalation within structured IT service environments.
Recognized for delivering efficient first line and second line support, managing service requests, and maintaining excellent user satisfaction as a Single Point of Contact. Experienced in system monitoring, backups, disaster recovery, and implementing security best practices.
Highly adaptable, proactive, and capable of working independently or within a team to support mission-critical operations in dynamic enterprise environments.

Technically sophisticated IT professional with 20+ years of success serving high-level clients in private and public sectors, managing diverse hardware, software, and network issues. Excel in troubleshooting, issue resolution, and system configuration, while adhering to security protocols and maintaining smooth operations for VIPs. Proven success leading roll-out of new hardware and software. Maintain essential tools of business including desktop, laptop, phone, mobile device, networking, deployments, and upgrades. Quick thinker and excellent problem solver, able to negotiate with multiple competing stakeholders to achieve objectives. Ensure organizations have technology tools needed to help meet business objectives with experience in user training and documentation.
Personable and technically adept, with strong foundation in IT fundamentals and problem-solving. Familiar with operating systems, network configurations, and troubleshooting techniques, along with hands-on skills in hardware and software installations. Committed to ensuring optimal system performance and providing exceptional user support.

Dynamic Desktop Support Engineer with Pro Printech IT Solution, adept at enhancing system performance and user satisfaction through advanced troubleshooting and technical support. Proven expertise in hardware and software installation, coupled with strong problem-solving skills, has led to improved help desk ticket resolution times and optimized network connectivity.
Professional with robust experience in IT support, well-versed in troubleshooting hardware and software issues, and managing system configurations. Known for strong collaboration skills and ability to adapt to evolving requirements. Adept at providing solutions that ensure optimal performance and user satisfaction. Highly reliable, with focus on achieving results through effective communication and technical expertise.
Technical support professional, prepared to bring expertise in diagnosing and resolving technical issues. Proven track record in installing and maintaining hardware and software systems. Valued for effective collaboration with team members and adaptability to changing requirements, showcasing problem-solving abilities and customer service skills.

Proactive IT Supervisor/System Programmer with extensive experience managing and mentoring IT teams, optimizing infrastructure, and implementing advanced communication tools. Skilled in server configuration, operating system management, and strategic IT planning. Bringing strong project leadership, problem-solving abilities, and a commitment to continuous improvement and professional development.

Pranaya Kumar Nayak

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Diploma - Computer Science

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