Pranaya Rodda
Hyderabad
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Clovia - lingerie department
Hyderabad, Telangana
02.2025 - Current
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated returns and exchanges following company policies.
- Collaborated with team members to enhance customer service quality.
Customer Service Associate
Marks & Spencers Ind Pvt Ltd - lingerie department
Hyderabad
07.2022 - 01.2024
- Assisted customers with product inquiries and service requests.
- Handled returns and exchanges according to company policies.
- Processed customer transactions efficiently at the checkout counter.
- Maintained store presentation by organizing merchandise displays.
- Educated customers about promotions and loyalty programs effectively.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Customer Service Representative
Lifestyle Ind Pvt Ltd - Kids Department
Hyderabad, Telangana
08.2018 - 07.2022
- Mentored junior team members and managed employee relationships.
- Took special orders in person and over telephone, generating additional revenue every month.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Coordinated returns and exchanges following company policies.
- Organized Merchandise display as per VM standards.
Education
Intermediate Certificate -
Nirmala Hrudhaya Junior College
Nizamabad04-2014
High School Diploma -
Narendra High School
Armoor04-2012
Bachelor of Science - Electrical And Electronics Engineering
Kakathiya Institute of Technology And Science
NizamabadCertification
- Employee of the Year
- Employee of the month
- Typing Speed
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Accomplishments
- Employee of the Year
- Employee of the Month
Timeline
Customer Service Representative
Clovia - lingerie department
02.2025 - Current
Customer Service Associate
Marks & Spencers Ind Pvt Ltd - lingerie department
07.2022 - 01.2024
Customer Service Representative
Lifestyle Ind Pvt Ltd - Kids Department
08.2018 - 07.2022
Intermediate Certificate -
Nirmala Hrudhaya Junior College
High School Diploma -
Narendra High School
Bachelor of Science - Electrical And Electronics Engineering
Kakathiya Institute of Technology And Science
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