Praneet Chettri
Kolkata
Summary
Customer relations specialist with 4 years of experience in resolving complex escalations and streamlining CRM workflows. Proven ability to enhance customer retention through effective conflict resolution and client relationship management. Expertise in office administration and back-office operations, contributing to improved organizational growth and brand trust.
Overview
4
4
years of professional experience
Work History
Student Relationship Manager
Miles Education
Kolkata
01.2022 - 02.2026
- Managed and nurtured high-value client relationships, securing long-term retention and facilitating successful contract renewals.
- Executed upselling and cross-selling initiatives, driving business growth and expanding revenue streams.
- Resolved customer escalations efficiently, improving satisfaction and maintaining strong brand reputation.
- Utilized customer feedback and service metrics to identify trends and optimize customer experience strategies.
- Collaborated with sales and product teams to align customer requirements with offerings, enhancing overall customer satisfaction.
- Handled office administrative responsibilities including asset management, logistics coordination, and monitoring office infrastructure operations.
Education
B.Sc. IT - Information Technology
Kuvempu University
Karnataka07-2016
ISC -
St. Augustine's School
Kalimpong01-2009
ICSE -
Goethals Memorial School
Kurseong01-2007
Skills
Hard Skills
- Client Onboarding & Retention
- B2B/B2C Account Management
- Multichannel Customer Support (Phone, Email, Live Chat)
- CRM & Office Software
- Data Entry & Reporting
- Office Administration
- Time Management & Prioritization
- Team Collaboration
- Active Listening & Communication
- Conflict Resolution & De-escalation
- Empathy & Emotional Intelligence
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Nepali
Native
Native
Affiliations
- Sports - Football & Basketball
- Music - Guitar & Keyboard
- Reading Books
- Gaming
Additional Strengths
- Strong interpersonal and relationship-building abilities
- Efficient in handling administrative and operational responsibilities
- Adaptable and customer-focused professional with problem-solving mindset
- Experienced in maintaining professional communication across multiple channels
Timeline
Student Relationship Manager
Miles Education
01.2022 - 02.2026
B.Sc. IT - Information Technology
Kuvempu University
ISC -
St. Augustine's School
ICSE -
Goethals Memorial School