Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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SANGEETA TANWAR

SANGEETA TANWAR

SRM
Gurgaon

Summary

FORTE: RELATIONSHIP MANAGEMENT | CUSTOMER SUPPORT | PROJECT & PRODUCT OPERATIONS MANAGEMENT

Well-versed in building positive relationships with customers and other stakeholders. Strong project/product requirements gathering, scope development and inter department coordination abilities. Keen towards being a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Effective leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products with knowledge of service delivery and proven multitasking abilities.

Overview

13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Student Relationship Manager

Talentedge
Gurgaon
08.2017 - Current
  • Performed Ownership of end-to-end learning journey of students to ensure learning outcomes are met & Institute coordination for smooth delivery experience with high satisfaction level
  • Established smooth cross-functional projects coordination towards planning, organizing and executing complex across multiple categories and stakeholders to enable the launch of new projects, process & delivery
  • Ensured program drop-out ratio below 10% and cross-selling of programs & Maintained CSAT Score of 84% and generating referrals (10% from average batch of 100)
  • Increased Structured approach to identify the problems & break them down in chunks for timely resolution
  • Maintained Institute feedback for service delivery 100%
  • Escalation Management
  • Maintain Reports, MIS, Dashboards for the activities handled to monitor performance and progress
  • Meld customer support activity
  • Product Training to new Sales executives
  • Analyze student data to identify opportunity of referral business

Assistant Manager

Girnarsoft
Gurgaon
09.2010 - 07.2017
  • Piloted the division’s work force of 250 sales team for product strategy, and cross product bandwidth planning
  • Distinguished product issues and gathered information on customer experiences.
  • Created product roadmaps to help guide product development processes and align with overall business goals & delivered with-in defined TAT
  • Identified opportunities for new products and improvements to existing products to increase sales.
  • Approved product documentation to promote easy-to-follow manuals and technical documents.
  • Maintained internal product knowledge database (PPT's for training)
  • Managed product lifecycles by monitoring product research, development and determining retirement dates.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed product rollouts, user training, testing and internal communications.
  • Led operational initiatives to solve ongoing strategic operations challenges.
  • Collaborated with cross-functional teams to help improve operational workflow.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards

Education

Some College (No Degree) - B.com

University of Delhi
New Delhi
06.2009 - 03.2012

Skills

    Strong Communications & Interpersonal Skills

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Accomplishments

  • Honored with the Resilient Award for appreciation received from Talentedge | 2023
  • Honored with the Extra Mile Award for appreciation received from Talentedge | 2018
  • Received the Year of Service Award in appreciation of loyal and distinguished service | Girnarsoft | 2016
  • Felicitated with the Stellar Award for fast execution and customer delight | Cardekho | 2014
  • Emerged as the Rising Star (Used Cars) for enrolling paid dealers directly on Gaadi platform and enhancing revenue | Gaadi.com | 2011

Certification

Certificate in Educational Administration & Management

Interests

Latin Dancing, Baking, Writing Poetry, Travelling,

Timeline

Certificate in Educational Administration & Management

09-2020

Student Relationship Manager

Talentedge
08.2017 - Current

Assistant Manager

Girnarsoft
09.2010 - 07.2017

Some College (No Degree) - B.com

University of Delhi
06.2009 - 03.2012

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SANGEETA TANWARSRM