PRANEETH KOTAMRAJU
HYDERABAD
Summary
Dynamic banking professional with extensive experience at Axis Bank Limited, excelling in regulatory compliance and customer service excellence. Proven track record in enhancing operational efficiency and driving process improvement initiatives. Skilled in KYC and AML monitoring, I foster strong client relationships while achieving significant service quality improvements.
Overview
17
17
years of professional experience
Work History
BRANCH OPERATIONS HEAD
AXIS BANK LIMITED
HYDERABAD
01.2023 - Current
- Oversaw end-to-end retail banking operations, ensuring compliance with risk and audit protocols.
- Supervised KYC/AML transaction monitoring, due diligence, and periodic client reviews.
- Drove customer service initiatives, enhancing satisfaction and reducing turnaround times.
- Led team of banking professionals, improving performance through mentorship and training.
- Managed BOHI Circle Branch Banking Initiative, achieving monthly certification through proper controls.
- Handled various statutory notices, ensuring timely responses to police, arbitrage, and income tax inquiries.
- Monitored cash management and various office accounts regularly for accuracy and compliance.
- Generated reports for self-audit and Internal Audit Team to support compliance efforts.
DEPUTY MANAGER
KOTAK BANK LIMITED
HYDERABAD
12.2020 - 12.2022
- Managed customer-centric operations to achieve service quality standards and enhance satisfaction.
- Resolved customer queries, complaints, and service requests within defined turnaround times.
- Ensured compliance with audit regulations and guidelines set by Reserve Bank of India.
- Handled statutory notices and addressed income tax inquiries for clients.
- Tracked account opening forms and resolved queries from the onboarding backend team.
- Monitored office accounts and processed tax payments efficiently for clients.
- Executed corporate salary processing and facilitated forex transactions, including travel cards and outward remittances.
- Oversaw cheque clearing processes and managed initial funding cheque handling.
DEPUTY MANAGER
AXIS BANK LIMITED
HYDERABAD
02.2011 - 04.2018
- Managed customer-centric operations to achieve service quality and delivery standards.
- Resolved customer queries, complaints, and service requests within defined turnaround times.
- Processed customer requests efficiently, ensuring satisfaction and loyalty.
- Maintained strong relationships with mapped customer base to enhance retention.
- Acquired new current and savings bank accounts to expand client portfolio.
- Increased business through sales of banking products, including term deposits and life insurance.
- Focused on meeting targets to improve operational efficiency across departments.
- Ensured compliance with audit regulations and guidelines set by Reserve Bank of India.
PROCESS ASSOCIATE
GENPACT
HYDERABAD
08.2008 - 12.2009
- Executed intercompany reconciliations for accounts payable and accounts receivable at GE Healthcare.
- Compiled monthly statement reports for approximately 90 accounts payable and receivable.
- Conducted follow-ups with affiliates and process owners to resolve aged invoice discrepancies.
- Prepared monthly aging analysis of accounts receivable balances for financial oversight.
- Uploaded reconciliations into Global Business Solutions quarterly to maintain compliance.
Education
MBA - Finance
OSMANIA UNIVERSITY
HYDERABAD08-2013
M COM IS FINANCE - Finance
UNIVERSITY COLLEGE OF COMMERCE AND BUSINESS MGT
OSMANIA UNIVERISTY06-2007
Skills
- Regulatory compliance
- KYC and AML monitoring
- Customer service excellence
- Cash management strategies
- Internal auditing practices
- Process improvement initiatives
Timeline
BRANCH OPERATIONS HEAD
AXIS BANK LIMITED
01.2023 - Current
DEPUTY MANAGER
KOTAK BANK LIMITED
12.2020 - 12.2022
DEPUTY MANAGER
AXIS BANK LIMITED
02.2011 - 04.2018
PROCESS ASSOCIATE
GENPACT
08.2008 - 12.2009
MBA - Finance
OSMANIA UNIVERSITY
M COM IS FINANCE - Finance
UNIVERSITY COLLEGE OF COMMERCE AND BUSINESS MGT
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