Richa Rai
Lucknow
Summary
Innovative and result-oriented banking professional with 14+ years of rich experience in branch operations and leadership roles. Proven expertise in end-to-end bank operations management, ensuring regulatory compliance and operational efficiency. In-depth knowledge of all branch functions with the ability to supervise and coordinate multiple departments effectively. Strong problem-solving orientation, delivering practical and innovative solutions supporting organizational growth. Highly skilled in optimizing limited resources to achieve operational and business objectives.
Overview
4
4
years of professional experience
Work History
Branch Operations Head
Axis Bank Ltd.
12.2021 - Current
- Supervised staff to maintain high service quality and operational standards.
- Implemented compliance measures to adhere to banking regulations and policies.
- Ensuring effective control over branch financials, with strict adherence to KYC and AML norms at all times.
- Responsible for coordination with internal and external auditors, inspections, and ensuring timely compliance with regulatory and internal guidelines.
- Supervising key functional areas including Marketing, Business Channel Development, Team Development, Cost Management, and Revenue Generation.
- Monitoring branch sales targets and conceptualizing as well as implementing effective strategies in coordination with branch and sales teams to acquire new accounts and expand existing relationships across a wide range of financial products and services.
- Training and onboarding new employees, ensuring alignment with operational standards and service quality.
- Managed daily branch operations to ensure smooth workflow and customer satisfaction.
Deputy Branch Head
ICICI Bank
- Gaining extensive exposure to operations and people management.
- Managed daily operations to ensure optimal branch performance.
- Oversaw compliance with banking regulations and internal policies.
- Trained new employees on branch procedures and customer engagement.
Education
PGDBM - Finance & Human Resources
Post Graduate Diploma -
Banking and Finance
B.Tech - Biotechnology
Skills
- Branch operations
- Regulatory compliance
- Business development
- Customer relationship management
- Team leadership
- Performance monitoring
- Opening and closing processes
- Compliance reviews
Languages
- English
- Hindi
Personal Information
Date of Birth: 09/08/85
Key Responsibilities Handled
- Ensuring effective control over branch financials, with strict adherence to KYC and AML norms at all times.
- Responsible for coordination with internal and external auditors, inspections, and ensuring timely compliance with regulatory and internal guidelines.
- Supervising key functional areas including Marketing, Business Channel Development, Team Development, Cost Management, and Revenue Generation.
- Monitoring branch sales targets and conceptualizing as well as implementing effective strategies in coordination with branch and sales teams to acquire new accounts and expand existing relationships across a wide range of financial products and services.
- Training and onboarding new employees, ensuring alignment with operational standards and service quality.
Leadership And Personality Traits
- Demonstrated leadership and team-motivation skills.
- Effective communicator with strong verbal and written abilities.
- Reliable, patient, and accountable professional.
- Proven ability to build strong interpersonal relationships and a collaborative workforce.
Languages
English
Upper Intermediate
B2
Timeline
Branch Operations Head
Axis Bank Ltd.
12.2021 - Current
Deputy Branch Head
ICICI Bank
PGDBM - Finance & Human Resources
Post Graduate Diploma -
Banking and Finance