Praney Arora
Bengaluru
Summary
Experienced Project Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Telecom, Cloud, IT-Infra planning and deployment.
Overview
13
13
years of professional experience
5
5
Certification
Work History
Technical Project Manager
Qualitest India Pvt Ltd
01.2022 - Current
- Providing support & guidance on networks and maintaining network elements by providing remote assistance; ensuring seamless delivery of end-to-end test environments for the Radio Access Network testing for Telecom domain.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Supported and executed simultaneous delivery of various Infra and mobile projects.
- Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
- Communicated project plans and progress to key stakeholders and project contributors.
- Used Microsoft Project to create and maintain project plan for rollout of the projects with PMO Team.
- Performing network analysis to troubleshoot issues and coordinating communications between the customers, operations team, and field support systems.
- Meeting deadlines without compromising quality norms and adhering to SLA; responsible for process definition and implementation based on ITIL best practices.
- Creating and presenting various reports including Delivery reports.
- Participating in technical discussion and providing suggestion to improve the overall process.
- Manage escalations and be accountable for total customer experience by ensuring at most service quality.
- Collaborated with various project stakeholders viz. Customers, Sales Managers, Delivery Managers, and Resource Managers.
- Handling Projects for across Europe region. Delivery of moderate and high-risk projects. Maintains project quality.
- Knowledge & project management methodologies like project planning and estimations.
- Experienced in executing multiple IT infrastructure projects which includes hardware and data migration services.
Problem Manager
Ericsson India Global Services Pvt Ltd
08.2020 - 01.2022
- Conducted regular reviews of resolved problems to identify areas for further improvement in processes or procedures.
- Reduced incident recurrence rates through thorough root cause analysis and process improvement initiatives.
- Oversaw post-mortem meetings after major incidents, fostering collaboration among stakeholders to address underlying issues effectively.
- Collaborated with cross-functional teams to identify trends in incidents and formulate proactive strategies to prevent future occurrences.
- Good understanding and working knowledge on project management methodology (PMI – PMP) and IT service management (ITIL)
Manager Configuration Management
Reliance Jio Infocomm Ltd, Mumbai
04.2016 - 08.2020
- Handling and managing end to end RAN configuration of Reliance JIO LTE network PAN India in accordance with NPE/NPO team.
- Responsible for performing planned activities raised by Corporate and Circle planning team related to Configurational changes at eNodeB, SMC and SCHR end in RF LTE domain.
- Performing updates\upgrades for RAN nodes as per plans released by NPE team.
Asistant Manager
Vodafone India Ltd
11.2013 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Served as first customer interface at the provincial market; also maintained the customer related data, important communications & ticketing tool records.
Engineer
Ericsson India Global Services Pvt Ltd
10.2011 - 11.2013
- Integration and Commissioning of eNodeB using Element Manager and Hyper terminal
- LTE RF Parameter Changes and Alarm clearance
Education
Bachelor of Technology -
Graphic Era Institute of Technology
Dehradun05.2010
Skills
- Technical project planning
- Stakeholder Communication
- Scrum Master
- Project Management/Agile project management
- Risk Mitigation
- IT Infrastructure
- 4G/5G Technologies
- Incident Management
- Cloud Migrations
- CI-CD Pipeline/Jenkins
- DevOps
- Waterfall to Agile Transition
Certification
- Certified Scrum Mater
- ITIL4
- PMP Pursuing
- CCNA
- Red Hat Open stack
Timeline
Technical Project Manager
Qualitest India Pvt Ltd
01.2022 - Current
Problem Manager
Ericsson India Global Services Pvt Ltd
08.2020 - 01.2022
Manager Configuration Management
Reliance Jio Infocomm Ltd, Mumbai
04.2016 - 08.2020
Asistant Manager
Vodafone India Ltd
11.2013 - 04.2016
Engineer
Ericsson India Global Services Pvt Ltd
10.2011 - 11.2013
Bachelor of Technology -
Graphic Era Institute of Technology
- Certified Scrum Mater
- ITIL4
- PMP Pursuing
- CCNA
- Red Hat Open stack
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