Pranil Utekar

Pitchbook India

Mumbai

01.2022 - Current

Managed equity and ETF datasets for global markets, ensuring accurate instrument and issuer coverage, corporate actions, and pricing data
Conducted detailed research and processing of complex corporate actions, maintaining 99.5% accuracy and adherence to SLA requirements
Reviewed and optimized data processes with internal Project Management and Development teams, enhancing system agility and robustness
Collaborated with Index Operations and Client Services teams, resolving over 100 escalations and improving client satisfaction
Performing daily quality inspections on various corporate actions like splits, dividends, spin offs, and rights issue records, reducing a 2% defect rate to maintain high process standards ensuring data accuracy
Successfully managed a team of six during a leadership absence, guiding task allocation, training, and priority management to ensure SLA adherence
Enhanced content delivery by standardizing datasets and aligning them with client-specific requirements
Participated in brainstorming sessions to foster innovation and share best practices, improving team productivity
Resolved more than 300 client tickets on Jira platform related to corporate actions, market price and market capitalization providing tailored solutions and maintaining high client satisfaction levels
Created an Excel-based Jira dashboard to help the team analyze the quantum, nature, and impact of Jira tickets on processes, improving operational visibility and decision-making

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