PRANISHA PRADHAN
Darjeeling
Summary
Dynamic Inflight Manager at IndiGo Aviation Limited with over 7 years of experience in delivering exceptional customer service and ensuring passenger safety. Proven adaptability and strong communication skills foster seamless teamwork and effective emergency response. Recognized for resolving complex issues swiftly, enhancing overall passenger satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Inflight Manager
IndiGo Aviation Limited
09.2022 - Current
- I am an enthusiastic, customer oriented Flight attendant with over 7 and half years of experience in customer facing environments in the aviation industry.
- I am able to adapt myself maintaining hospitable environments and ensuring the safety of passengers on board.
- Currently I am working as an Inflight Manager with INTER GLOBE AVIATION LIMITED (IndiGo Airlines) providing high levels of customer service while engaging with customers and delivering safety presentations.
- Liaising with colleagues to ensure the smooth expediency of the cabin.
Senior Cabin Attendant
INTERGLOBE AVIATION LTD
12.2021 - 09.2022
- Commenced employment as Economy Class Senior Cabin Crew with fleet Airbus A320/A321, Worked as a second in command with other 3 crew members to adhere to safety and service standards.
- Perform pre-flight checks pertaining to equipment safety, the cleanliness of the aircraft, the availability of on-board refreshments and special requests, landing cards and first aid equipment.
- Swiftly and diplomatically resolve any issues such as duplication of seats and excess baggage issues before door close.
- Administer first aid to passenger when required and deal with medical situation in a discrete and professional manner whilst keeping the situation and passenger calm and reassured.
- Deliver clear and timely briefing to parents with infant, pregnant ladies, visually impaired and non-ambulatory passengers, Emergency Exit briefing, In flight safety announcements and keep passengers informed of any delays issue.
Cabin Attendant
INTERGLOBE AVIATION LTD
07.2018 - 11.2021
- Ensured that all emergency equipment was present and in working order prior to take off.
- Presented vital professional demonstrations of safety procedures and equipment use before every flight.
- Ensured the provision of a friendly approach when greeting and welcoming passengers on board.
- Consistently delivered outstanding customer service and maintained the standard throughout the flight.
- Maintained effective communication with pilots with a responsibility for their well being.
Education
Bachelor's degree - Political Science
St Joseph's College
Darjeeling04.2018
ISC -
West Point School
Darjeeling04.2014
ICSE -
West Point School
Darjeeling04.2012
Skills
- Customer Service
- Adaptability
- Flexibility
- Communication
- Teamwork
- Emergency Response
- Team leadership
- Passenger assistance
Languages
- English
- Hindi
- Nepali
Timeline
Inflight Manager
IndiGo Aviation Limited
09.2022 - Current
Senior Cabin Attendant
INTERGLOBE AVIATION LTD
12.2021 - 09.2022
Cabin Attendant
INTERGLOBE AVIATION LTD
07.2018 - 11.2021
Bachelor's degree - Political Science
St Joseph's College
ISC -
West Point School
ICSE -
West Point School
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