Pranita Dilip Shinde
Navi-Mumbai
Summary
Dynamic Sales Manager at Regenesys Business School with a proven track record in exceeding sales goals and enhancing student engagement. Skilled in relationship building and creative problem-solving, I developed tailored academic plans that empowered students to achieve their educational aspirations. Proficient in Microsoft Excel, I leverage data to drive continuous improvements. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
8
8
years of professional experience
Work History
Sales Manager
Regenesys Business School
Navi-Mumbai
07.2024 - Current
- Working as Sales Manager for Regenesys Business School
- Created individual academic plans resulting in successful obtainment of diploma and postsecondary options of choice for many% of students.
- Developed creative problem solving strategies with at-risk youth who are struggling academically or socially.
- Directed and participated in enrolment activities.
HR Recruiter
Chillydigital Solutions Pvt Ltd
Navi-Mumbai
06.2023 - 04.2024
- Worked as a HR recruiter at Chillydigital Solutions Pvt Ltd
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Organized employee directories and updated individual contact information.
- Assisted in employee recruitment, hiring and interview processes.
- Researched industry trends to inform compensation and performance strategies.
- Aligned HR policies with federal and local regulations.
- Handled employee discipline and termination to address policy infractions.
Customer Service Executive
Teleperformance
Navi-Mumbai
08.2021 - 12.2022
- Worked as customer service executive in Teleperformance for 1 year (International process)
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers in navigating website and troubleshooting issues with products or services.
HR Recruiter
One source Atreus
Navi-Mumbai
06.2019 - 10.2021
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
- Identified best practices for recruiting process improvement.
- Explained job duties, compensation and benefits to potential candidates.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Interviewed job applicants to obtain information on work history, education or job skills.
Customer Service Executive
Altius
Navi-Mumbai
03.2017 - 11.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contacted customers about potential service upgrades, new services and account changes.
Education
BBA -
D.Y.Patil
Pune07-2025
HSC -
ICL Junior College
Vashi, Navi-Mumbai04-2011
Some College (No Degree) -
St.Lawrence High School
Vashi, Navi-Mumbai04-2009
Skills
- Microsoft Word
- Excel
- PowerPoint
- MS Office
- HTML
- Java
- Customer service
- Microsoft Excel
- Time management
- Employee training
- Exceeds sales goals
- Contact follow-up
- Continuous improvements
- Employee motivation
- Verbal and written communication
- Relationship building
- Motivational skills
- B to B sales
Languages
- Hindi
- English
- Marathi
- German
Extracurricular Activities
Participated, volunteered and organized various events under NEN and Chrysalis. Active member and leader in NEN/e-cell. Participated in college as event manager.
Hobbies and Interests
- Travelling
- Listening Music
- Reading
- Cooking
Projects
Online Astrology, Worked on project using HTML in 1st year. Website in Drupal, Designed a website in Drupal in 2nd year. Computer Training, Gave 1 week computer training to women in CASP NGO under service learning project in 2nd year. Green Board, Working on final dissertation project and designing an application using HTML & JSP and MySQL.
Activity
- Active core team member and event head in NEN.
- Volunteered and participated in My City My Home Workshop.
- Volunteered in various events in college fest.
- Event Management head in Junior College event.
Personal Information
- Father's Name: Mr. Dilip Shinde
- Mother's Name: Mrs. Usha Shinde
- Date of Birth: 01/07/93
- Nationality: Indian
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Sales Manager
Regenesys Business School
07.2024 - Current
HR Recruiter
Chillydigital Solutions Pvt Ltd
06.2023 - 04.2024
Customer Service Executive
Teleperformance
08.2021 - 12.2022
HR Recruiter
One source Atreus
06.2019 - 10.2021
Customer Service Executive
Altius
03.2017 - 11.2019
BBA -
D.Y.Patil
HSC -
ICL Junior College
Some College (No Degree) -
St.Lawrence High School