Pranita Panhalkar
Pune
Summary
Strategic Process Lead adept at training and motivating team members to meet maximum potential. Successful at solution-oriented problem solving and critical thinking. Committed to streamlining processes and timely data entry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Process Leader
Jardine Lloyd Thompson India Pvt Ltd
Pune
12.2016 - Current
- Complying with the GDPR guidelines on the reports issued
- Preparing Administration Report for the trustees/ employer
- Preparation of various reconciliation reports - members, financial, transaction analysis
- Reports are prepared on quarterly/ half yearly/annual basis
- Meeting strict deadlines to issue reports to trustees
- To respond to any Consultant queries before trustee meeting
- Additional Responsibilities: To prepare research paper as a part of Know you Client initiative
- Managing the work queues, prioritizing work and resourcing the work to the most suitable person
- Ownership of more complex case
- Keeping process notes for the team up to date
- Train new members of the team up to suitable standard
- Checking, analyzing errors and making training plan
- Identifying process improvements and developing new process to ensure greater customer satisfaction.
- Created detailed reports outlining results from process analysis projects.
Customer Support Associate
Convergys Pvt Ltd
Pune
12.2015 - 12.2016
- To resolve customer queries over the telephonic call and update information on the system
- To prioritize customers' issue and provide first time resolution in order to drive customer satisfaction.
Education
B.Com -
Pune University
06-2015
Skills
- APE Certification
- Data Reconciliation
- Variance Analysis
- Advanced Excel
- Cash Flow analysis
- Trends Analysis
Personal Information
- Date of Birth: 11/25/94
- Gender: Female
- Marital Status: Single
Languages
- Marathi
- Hindi
- English
- Malayalam
Awards
- Received Quarterly Star award during quarterly RnR, for 100% accuracy and keeping SLA meet and taking initiative
- Received Exemplary contribution award for prioritizing the reports and ensuring the delivery of report in time despite the volume of work.
Extracurricular Activities
- Member of StageCraft committee at JLT and performing skits on various topics for improved service experience
- Active participation in all the CSR activities conducted at JLTI.
- Active participation in the annual parties and Church activities
- Sunday school teacher at Church and conducting learning activities for children
Affiliations
- Active participation in CSR initiatives
- Active participation in Annual celebration at work
Certification
- PMI Level 2 Awards in Pensions Essentials
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Accomplishments
- 100% quality for Q1 2024 for Admin reports
Timeline
Process Leader
Jardine Lloyd Thompson India Pvt Ltd
12.2016 - Current
Customer Support Associate
Convergys Pvt Ltd
12.2015 - 12.2016
B.Com -
Pune University
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