Pranita Suryawanshi
Pune
Summary
Results-driven Senior Analyst with 4 years of experiance currently working in Capgemini, skilled in Power BI and AWS, successfully digitized customer interactions through Salesforce and Amazon Connect. Leveraging strong analytical abilities and Java expertise, I enhanced operational efficiency, empowering users with seamless access to information while collaborating effectively with cross-functional teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Analyst
Capgemini private limited
Pune
12.2020 - Current
- Unilever SCV: This project helped digitize the customer call center using Salesforce and Amazon Connect.
- The product is used to help customers talk to the bot using the above-mentioned services.
- When a customer used to place a call, the call would be redirected to Amazon Connect, where a Lambda service with the required functionality was deployed using JS, providing step-by-step information to the caller to obtain the desired information.
Project Trainee
Persistent Systems
Pune
08.2020 - 12.2020
- Trained in Java for six months.
- After training, I supported senior staff members by providing assistance as needed throughout various stages of the project life cycle.
Education
B.Tech/B.E. -
Vishveshwarya institute of technology (VTU)
12.2020
Skills
- Power BI
- Java
- Spring
- SQL
- AWS
Certification
- PL-300 : Microsoft Power BI data analyst
Languages
- Hindi
- English
- Kannada
- Marathi
Total Work Experience
4 Years 0 Month
Timeline
Senior Analyst
Capgemini private limited
12.2020 - Current
Project Trainee
Persistent Systems
08.2020 - 12.2020
B.Tech/B.E. -
Vishveshwarya institute of technology (VTU)
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