Pranjal Garg

• Delivered operational support and implementation of CyberArk and ARCON PAM solutions across multi-tier environments for secure privileged access.
• Configured and managed CyberArk components (Vault, PVWA, CPM, PSM) to secure and monitor critical infrastructure access.
• Deployed ARCON PAM for enterprise-level privileged account lifecycle management and fine-grained policy enforcement.
• Configured and managed ARCON PAM modules, including privileged session management, password management, and risk analytics, to reduce insider threats and ensure regulatory compliance.
• Automated privileged account onboarding and lifecycle management, reducing manual overhead, and minimizing security risks related to credential sprawl.
• Provided training and support to end users and IT teams on best practices for privileged account security and the use of PAM tools.
• Integrated PAM solutions with Active Directory, LDAP, to enforce granular access controls, and multi-factor authentication (MFA).
• Prepared detailed reports and dashboards on privileged access activity and compliance metrics for management.
• Delivered L2/L3 support and collaborated with internal IT/security teams for incident handling, troubleshooting, and change requests.
• Delivered training sessions and user onboarding for ARCON PAM best practices across IT teams.
• Documented technical configurations, SOPs, and change management procedures for PAM operations.
• Assisted in onboarding and offboarding processes by provisioning and de-provisioning user accounts and access rights.
• Resolved access-related incidents and service requests in accordance with SLA timelines.
• Performed password resets, account unlocks, and basic troubleshooting for user authentication problems.
• Providing access to users on Windows
• Perform User Access Management activities like user creation/deletion/unlock/password reset/profile assigning/password extension etc.
• Followed SOPs and escalation protocols for identity governance and access reviews.
• Documented IAM issues and solutions for knowledge base updates.
• Raising, validating, and following up on Change Requests (CR) as per customer requirements.
• Day to Day activities include: 24/7 monitoring and assign task and responsibilities to team of L1

• Handled L2 support for PAM operations, including user onboarding/offboarding, policy configuration, and troubleshooting issues in ARCON and CyberArk environments.
• Managed privileged account lifecycle, including onboarding, offboarding, credential rotation, and emergency access provisioning, in accordance with security policies.
• Performed daily health checks, vault audits, and credential validations for CyberArk and ARCON PAM systems.
• Configured and maintained access control policies, workflows, and approval chains to enforce least privilege, and segregation of duties within PAM tools.
• Responded to service tickets related to PAM access, vault issues, and access provisioning in a timely manner.
• Conducted patching, performance tuning, and health checks of ARCON components across Windows and Linux environments.
• Troubleshot and resolved PAM-related incidents and service requests promptly, escalating complex issues to L3 teams when necessary.
• Collaborated with security and operations teams to integrate PAM solutions with Active Directory, SIEM platforms, and ticketing systems for streamlined workflows and monitoring.
• Participated in system upgrades, patch management, and performance tuning for ARCON PAM and CyberArk environments to improve stability and security.
• Executed access reviews and certification campaigns to validate privileged user access and prevent unauthorized privilege escalations.
• Assisted in designing and implementing automation scripts for routine PAM tasks, such as password rotations and report generation, enhancing operational efficiency.
• Created and maintained detailed technical documentation, runbooks, and knowledge base articles to support team training and process consistency.
• Documented SOPs, participated in DR drills, and periodic access reviews.

· Carried out day-day-day duties accurately and efficiently.

· Provided L1 support for ARCON Privileged Access Management (PAM)platform including daily monitoring, ticket handling, and basic troubleshooting.

· Performed user provisioning/de-provisioning and access request approvals in PAM systems as per IT security policies.

· Monitored and escalated privileged session alerts, unauthorized access attempts, and system errors to L2/L3 teams.

· Collaborated with internal IT and InfoSec teams to maintain least privilege access and audit compliance.

· Participated in routine health checks, backup verification, and basic configuration reviews of ARCON PAM environment.

Assisted in maintaining incident and request management through tools like ServiceNow, Remedy, and Jira.

· Exposure to SIEM tools (e.g., Splunk, QRadar) for basic log monitoring and incident triaging.

· Familiar with endpoint security, antivirus monitoring, and vulnerability scanning reports for L1-level assessments.

· Documented SOPs and contributed to knowledge base updates to streamline recurring issues.

· Ensured compliance with ITIL processes for incident, change, and problem management.