Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
HOBBIES
Timeline
Generic

PRANJAL SRIVASTAVA

Summary

I AM A MBA GRADUATE WITH EXPERIENCE IN BANKING AND PUBLISHING INDUSTRY AND HAVING EXPOSURE OF BANKING OPERATIONS AND PROCESS, CURRENTLY SEEKING AN OPPURTUNITY IN SAME FIELDS IN WHICH I CAN GIVE MY FULL COMMITMENT I INTEND TO BECOME A SKILLED AND SUCCESSFUL PROFESSIONAL AND WANT TO WORK WITH AN ORGANIZATION WHERE MY KNOWLEDGE AND SKILLS ARE EFFECTIVELY UTILIZED SO THAT THERE IS DEVELOPMENT OF MYSELF AND THE ORGANIZATION.

Overview

4
4
years of professional experience

Work History

GRIEVANCE OFFICER

UTKARSH SMALL FINANCE BANK
10.2022 - Current
  • Handling customer complaints and assisting branches to process customer service request
  • Handling product micro atm and acting as a mediator between vendor and branches
  • Solving branches query regarding service request and micro atm
  • Supporting branches with sending them excels, reports etc
  • Gaining knowledge of company policies, protocols and processes
  • Acted with integrity, honesty and knowledge to promote culture of company.

Management Trainee

INDIANNICA LEARNING
08.2020 - 03.2021
  • Indiannica learning
  • Assisted established management staff with operational oversight, business development and process improvement strategies
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Handled day-to-day customer or client questions via telephone or email
  • Gained knowledge of company policies, protocols and processes
  • Acted with integrity, honesty and knowledge to promote culture of company.

Intern

Gujarat Cooperative Milk Marketing Federation
05.2019 - 07.2019
  • Summer intern, GCMMF (AMUL), (AMUL)., Varanasi
  • Project Topic: “To identify the market potential of Amul ice cream and to find the gaps in the market ”
  • Key Responsibility Areas: Achieving Sales – Wholesale and Retail, Monitoring the working of Distribution Sales Representative, Increase penetration of Amul ice cream by capturing the competitors market, taking orders ,
  • Key Learnings: Interpersonal Skills, Prospecting, Sales Pitch Presentation, Objection Handling and Closing the sale, patience, understanding the ways to deal with customers.

Education

PGDM - marketing and finance

SCHOOL OF MANAGEMENT SCIENCES
Varanasi
11.2020

Bachelor Of Commerce -

MAHATAMA GANDHI KASHI VIDYAPEETH
Varanasi
06.2017

Skills

  • Operations support,
  • Administrative tasks,
  • Problem-solving,
  • Strategic planning and analysis,
  • Data analysis
  • Excel
  • Pivot
  • Brand development
  • Team collaboration
  • Customer Relations
  • Operations oversight
  • Additional information
  • Grievance Analysis
  • Grievance Management

Accomplishments

  • Field Survey project on “To know the consumers perception towards online shopping in Varanasi
  • Seminar, Workshops, and Training Programs Attended:-
  • Personality Evaluation and Training (ABSCISA) organized by School of management Sciences Varanasi
  • Attended two days' workshop on SPSS and Excel
  • Attended workshop on Life management skill
  • Attended two days' workshop on soft skill
  • HUNAR 2.0 Workshop on personality development and recruitment training
  • Attended one day workshop on SPSS and Excel (Anusandhan) 2
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].

Languages

Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)

Additional Information

Personal Strengths and Skills:-

  • HARDWORKER AND QUICK LEARNER
  • SELF DRIVEN
  • TEAM PLAYER
  • FLEXIBILITY TO HANDLE CHANGES
  • POSITIVE ATTITUDE AND CALMNESS
  • COMMITTED

HOBBIES

  • TRAVELLING
  • PLAYING
  • SPENDING TIME WITH FAMILY
  • MUSIC
  • WATCHING MOVIES

Timeline

GRIEVANCE OFFICER

UTKARSH SMALL FINANCE BANK
10.2022 - Current

Management Trainee

INDIANNICA LEARNING
08.2020 - 03.2021

Intern

Gujarat Cooperative Milk Marketing Federation
05.2019 - 07.2019

PGDM - marketing and finance

SCHOOL OF MANAGEMENT SCIENCES

Bachelor Of Commerce -

MAHATAMA GANDHI KASHI VIDYAPEETH

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PRANJAL SRIVASTAVA