Pranjul Tiwari
Senior Business Analyst
Pune
Summary
With a robust background in Business Analysis across Banking & Finance, Compliance Management, E-Commerce, and US Healthcare industries, along with hands-on experience in both Agile and Waterfall methodologies for managing and delivering projects effectively. Served as a Senior Business Analyst in US Healthcare, adept at collaborating with stakeholders and mentoring junior team members. Expert in translating complex business requirements into actionable solutions, enhancing operational efficiency and driving organizational success. Skilled in crafting clear data and process models, using insights to inform strategic decisions and optimize business processes. Proven ability to collaborate effectively with stakeholders, ensuring alignment of business goals with technical solutions and managing expectations. Adept at gathering, validating, and managing requirements through detailed analysis and stakeholder workshops, ensuring that solutions deliver business value. Proficient in conducting quality assurance and user acceptance testing to ensure timely and successful project deliveries. Demonstrates adaptability to various business environments and an innovative approach to solving complex problems and improving processes.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Senior Business Analyst
Indium Tech
03.2025 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Business Analyst II
Simplify Healthcare
07.2022 - 10.2024
- Company Overview: Domain: US Healthcare
- Collaborate with stakeholders to define and align technology strategies with business objectives.
- Aiding the Product Solution Lead/Manager in steering the implementation process.
- Guiding and mentoring junior BAs, ensuring their deliverables meet expectations.
- Translating client requirements into functional solutions and configuring them within the product.
- Collaborating with SMEs, Product Owners, and clients to define precise requirements and manage expectations.
- Engaging in all phases of design, development, and testing.
- Diagnosing issues, performing detailed analyses, and drawing conclusions with minimal oversight.
- Working with the technical team on user stories as required.
- Addressing and resolving business inquiries and concerns from clients.
- Maintaining requirements traceability and executing unit testing based on requirements.
- Domain: US Healthcare
- Project Name: Simplify9, Product Metadata Repository
- Description: Developing solutions to automate various healthcare products, transforming and integrating the payer’s front, middle, and back-office systems into a Stakeholder Digital Front Door, ensuring a high quality, accurate, and compliant digital stakeholder experience.
- Domain: USA Healthcare, Technology & Operations
- Client Company: Kaiser Permanente
- Roles: Business Analyst
Business Analyst - Sr. Compliance Associate
Amazon Development Centre Ltd.
07.2020 - 07.2022
- Company Overview: Domain: Compliance & Operations
- Delivered requirement documents such as BRD, FRD, Use Cases, Process Flows, and Change Requests.
- Conducted business analysis by writing Use Cases, drafting User Stories, and creating Activity/Task Use Cases.
- Managed product aspects including release planning, scoping, and lifecycle management.
- Conducted vulnerability assessments and provided recommendations for risk remediation.
- Coordinated with IT teams to implement security patches and updates.
- Perform market analysis and technology trend assessments to support strategic initiatives.
- Oversaw project activities like running UAT, SIT, and end-user training.
- Collaborated with third-party vendors to ensure proper integration, timely deliveries, and resolution of vendor-related issues as a part of Vendor Management.
- Domain: Compliance & Operations
- Project Name: PARAGON & NEXUS
- Description: Paragon: Integrating product documentation and specifications into a single frontend for sellers. Nexus: Automating notifications and email communications for product uploads.
- Domain: E-Commerce, Technology & Operations
- Client Company: Amazon
- Roles: Business Analyst & Scrum Master
Business Analyst - Sr. Compliance Associate
HCL Technologies Pvt. Ltd. (DBS Bank India Ltd.)
08.2018 - 06.2020
- Company Overview: Domain: Technology & Operations
- Executed quality assurance and user acceptance testing, ensuring the application’s successful, timely, and budget-compliant launch.
- Demonstrated expertise in stakeholder management, team leadership, and collaborating with cross-functional teams.
- Crafted Use Cases and User Stories.
- Diagnosed business issues within finance, compliance, and audit functions.
- Orchestrated and led requirement gathering sessions using techniques such as interviews, brainstorming, and focus groups.
- Led risk assessment exercises to identify key financial and operational risks, contributing to better decision-making and governance.
- Assist in developing and implementing governance frameworks for technology decision-making.
- Domain: Technology & Operations
- Project 1: Automation for Bank Induced Accounts Closures
- Description: Automating the closure of accounts from the DIGI Bank App to streamline processes, save time, and reduce manual effort by initiating closures through data uploads.
- Project 2: IWF SORTER
- Description: Transforming customer emails to DBS Bank's functional ID into cases in the workflow for prompt settlement of unclaimed funds, ensuring compliance and preventing escalations.
- Domain: Technology & Operations
Assistant Manager - (Business Analyst)
Axis Bank Ltd.
02.2016 - 07.2018
- Company Overview: Domain: Retail Banking Operations
- Developed clear data and process models, created wireframes and mock-ups, and validated requirements through client reviews and workshops.
- Led risk management initiatives to identify, assess, and mitigate operational risks within retail banking services.
- Domain: Retail Banking Operations
- Project Name: SAKSHAM
- Description: Developing an in-house tool by AXIS Bank to replace FINACLE, handling all financial and non-financial operations. The project involves phased delivery with partial and full migration over time.
- Domain: Banking & Finance Services
Education
MBA - Finance & International Business
Prestige Institute of Management
Bachelor of Commerce - undefined
Maharani Laxmi Bai College of Excellence
Skills
- Jira
- Confluence
- AZURE DevOps
- MS Excel (Expert)
- MS Word
- Microsoft Outlook
- MS Visio
- Microsoft SQL Server
Certification
Certified Scrum Master
Personal Information
Date of Birth: 09/15/92
Additional Information
● ITIL Foundation V4
● Six Sigma Green Belt
● Professional Scrum Master
● Certified Scrum Master
Timeline
Senior Business Analyst
Indium Tech
03.2025 - Current
Business Analyst II
Simplify Healthcare
07.2022 - 10.2024
Business Analyst - Sr. Compliance Associate
Amazon Development Centre Ltd.
07.2020 - 07.2022
Business Analyst - Sr. Compliance Associate
HCL Technologies Pvt. Ltd. (DBS Bank India Ltd.)
08.2018 - 06.2020
Assistant Manager - (Business Analyst)
Axis Bank Ltd.
02.2016 - 07.2018
Bachelor of Commerce - undefined
Maharani Laxmi Bai College of Excellence
MBA - Finance & International Business
Prestige Institute of Management
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