Microsoft Office
Pranshu Soni
Inside Sales Consultant
Opportunities Don't happen.You create them.
Chris Grosser
Summary
Seasoned Inside Sales Professional adept at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offering 5+ years of Sales and Customer Success experience.
Overview
2
2
Languages
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Inside Sales Consultant
Great Learning
Gurgaon, Haryana
2020.02 - Current
- Developed and deepened customer relationships to drive revenue growth.
- Emphasized product features based on analysis of customers' needs.
- Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.
- Prioritized daily workflows, including all inbound/outbound calls, quotes and sales-related inquiries.
- Maintained up-to-date knowledge of all available products.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Customer Success Specialist
American Express
Gurgaon, Haryana
2016.01 - 2020.01
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Education
Bachelor of Arts - Communication
2010.08 - 2013.06
Skills
Customer Relationship Management
Client retention
Revenue growth
Account management
Key stakeholder relationship building
Experience working with cross-function teams
Customer Success
Inside Sales
Customer Acquisition
Critical thinking and problem solving
Portfolio Management
Software
Google docs/sheets
Google Ad-words
Timeline
Inside Sales Consultant - Great Learning
2020.02 - Current
Customer Success Specialist - American Express
2016.01 - 2020.01
Guru Jhambheshwar University - Bachelor of Arts, Communication
2010.08 - 2013.06