Prapti Lasunte

L1 Cloud operator

Capgemini Pvt. Ltd.

07.2022 - Current

Manage, monitor, and maintain enterprise-wide backup systems, ensuring data integrity and reliability across physical, virtual, and cloud environments.
Perform regular backup jobs and verify successful completion, troubleshooting any issues that arise to minimize data loss.
Execute disaster recovery drills and ensure business continuity in case of a failure.
Administer backup and recovery software (e.g., Commvault, Veeam, NetBackup) and ensure that backup schedules align with business needs.
Create and maintain backup policies, ensuring compliance with internal and external regulatory requirements.
Collaborate with IT teams to restore lost or corrupted data within SLA timelines.
Monitor backup storage utilization and ensure efficient storage provisioning.
Provide support for system outages, recovery, and troubleshooting during data loss incidents.
Manage and maintain backup system operations, adhering to scheduled backup times and meeting service level agreement (SLA) requirements.
Implemented proactive monitoring to promptly identify and resolve any backup issues, ensuring data integrity and minimizing downtime.
Maintained a comprehensive audit trail of backup configurations, tasks, and restores, ensuring compliance and facilitating efficient system recovery.
Primarily responsible for the backup environment.
Participate in the Administration and maintenance of backup servers.
Maintain backup policies and standard retention.
Monitor DD utilization for backup servers and if utilization is high take action accordingly to avoid errors.
Disable and enable backups if there is any patching activity.
Design and implement Disaster recovery plans as well as implement backup strategies.
Actively Monitor systems with monitoring tools such as Microsoft azure backup services, Azure, EMC networker, Commvault and Veeam.
Led a backup system upgrade project, resulting in improved performance and scalability for the organization.
Implemented a disaster recovery plan that reduced data recovery time by 50% during critical incidents.
Collaborated with system administrators and cross-functional teams to resolve backup failures, resulting in a 25% decrease in average resolution time.
Implemented a new backup strategy resulting in a 50% reduction in backup execution time.
Create tickets for Failed backups or any request related to backup servers and get issue resolved by taking follow up from other teams.
Work on tickets created by client in service now for backup failures by applying the knowledge of ITSM as well as keeping SLA in mind and act according to error occurred for failed servers.
Rerunning failed backups if required.
Troubleshoot performance problems and propose solutions for it.
Escalating backup failures and issues related to it to next support level, Co-ordination with system administrators.
Upgrade Networker server, storage nodes and client components.
Monitor use and availability of backup resources.
Maintain backup environment problem record and documentation and operating procedures.
Use knowledge of blob storage, scalability in azure to provide necessary details to client.
Stop and start services in Commvault as per client requirement.
Responsible to perform Root Cause Analysis (RCA) for the internal and external Issues and to take define corrective and preventive actions to avoid future errors.
Monitor DPA reports for each client.
Achieved 99% backup success rate by implementing proactive monitoring, automated error detection, and resolution mechanisms.
Reduced backup recovery time by 30% through the implementation of optimized backup schedules and prioritization strategies.
Implemented a centralized backup reporting system, resulting in improved visibility and reporting accuracy for backup operations.
Led the implementation of backup automation tools, reducing manual effort by 50% and increasing overall productivity.
Implemented strict backup retention policies, ensuring compliance with regulatory requirements and minimizing data loss risks.
Collaborated with cross-functional teams to develop and implement a disaster recovery plan, resulting in a 60% reduction in recovery time objective (RTO).
Trained and mentored new team members, leading to increase in their efficiency and productivity.

Summary

Overview

Work History

L1 Cloud operator

IT Support Specialist

Education

Bachelor of Engineering -

Skills

Certification

Personal Information

Timeline

L1 Cloud operator

IT Support Specialist

Bachelor of Engineering -

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