Prasad Badhe
Pune
Summary
As an experienced IT professional with two years of expertise in Enterprise IT Infrastructure Monitoring, Incident Management, ETL Job Monitoring, and Production Support, I excel at troubleshooting live issues and optimizing IT processes. My strong technical background includes SQL, Python, Windows, Unix, ServiceNow, and Control-M. Through my proven ability to analyze and resolve complex incidents efficiently, I help maintain system stability and deliver value in IT operations
Overview
3
3
years of professional experience
1
1
Certification
Work History
Programmer Analyst (Sr. Systems Engineer)
Cognizant Technology Solutions
Pune
03.2022 - 01.2025
- Monitored production systems and data pipelines to proactively identify and resolve issues, ensuring optimal performance and data availability
- Provided rotational production batch support, including job failure analysis, user support, and Unix system/process management
- Collaborated with business users, clients, and cross-functional teams to address technical, functional, and operational challenges
- Conducted root cause analysis for escalated issues, implementing sustainable solutions to minimize disruptions and downtime
- Managed critical incident responses, coordinating rapid resolutions to reduce customer impact
- Created and maintained technical documentation and user-friendly knowledge articles to empower independent issue resolution
- Worked on Incident, Change, and Problem tickets following ITIL standards
- Performed data analysis to extract actionable insights, identify trends, and support organizational decision-making
- Cleansed and preprocessed data to ensure accuracy, consistency, and completeness, resolving discrepancies and maintaining data quality
- Produced comprehensive reports and communicated key findings to stakeholders, facilitating informed decisions
- Partnered with development teams to implement fixes and optimize system performance, championing data-driven solutions with significant business impact
Education
B.B.A - Computer Application
Savitribai Phule Pune University
Pune04-2021
Skills
- Strong Organizational and Analytical Skills
- SQL
- Unix
- Multitasking Abilities
- Basics of Python
- ETL
- Planning and coordination
- Hands-on Knowledge of ITIL
- Control-M
- Service-Now
- Tectia SSH
- Basics of PLSQL
- JIRA
Certification
- SQL - MySQL for Data Analytics and Business Intelligence
- Python for Data Science and Machine Learning Bootcamp
Languages
- English
- Marathi
- Hindi
Personal Information
- Date of Birth: 06/11/00
- Nationality: Indian
- Marital Status: Single
Timeline
Programmer Analyst (Sr. Systems Engineer)
Cognizant Technology Solutions
03.2022 - 01.2025
B.B.A - Computer Application
Savitribai Phule Pune University
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