PRASAD BVV

Accenture | Bangalore
Manager – Order to Cash | SAP

• Led 60+ FTE O2C operations, driving service delivery, productivity, quality, SLA adherence and continuous improvement across key OTC processes.
• Managed end-to-end O2C operations, including Billing, Cash Application, Accounts Receivable, Customer Master Data, Order Management and Query/Dispute Resolution.
• Managed client and senior stakeholder relationships, providing executive reporting, operational reviews, performance insights and timely escalation of risks and issues.
• Owned operational governance, including KPI/SLA tracking, performance reviews, risk management, controls, action plans and service improvement initiatives.
• Led process transitions and transformation initiatives, coordinating project plans, dependencies, SMEs and cross-functional teams to ensure successful delivery and stabilization.
• Conducted root-cause analysis of operational issues, identifying recurring exceptions and implementing corrective and preventive actions to improve process performance.
• Drove process standardization, automation and continuous improvement initiatives to improve efficiency, reduce manual effort, strengthen controls and enhance customer experience.
• Led team performance management through coaching, skill assessment, workforce allocation, performance reviews and career development, maintaining high productivity and employee engagement.
• Facilitated client workshops and solution discussions to understand business requirements, define scope, identify process gaps and align improvement opportunities with business objectives.
• Prepared and analyzed monthly operational reports, KPI dashboards and business performance insights for senior management, highlighting trends, risks and improvement opportunities.
• Managed recruitment, onboarding, cross-training and succession coverage to ensure business continuity, role flexibility and optimal resource utilization.

Capgemini Business Services India | Bangalore
Team Manager – Order to Cash / Procure to Pay | Aug 2010 – Dec 2018
Operating Environment: SAP / Dynamics

• Led 42 FTE across O2C and P2P towers, managing Team Leads, Process Leads and Associates across multi-client operations.
• Managed end-to-end O2C processes, including Cash Application, Billing, Order Management, Credit Risk, Dispute Management, AR reporting and Query Management.
• Managed P2P operations including AP invoice processing, payment proposals, AP sub-ledger activities, GR/IR reconciliation and supplier query management, processing up to 30,000 invoices monthly.
• Successfully supported and led 8 end-to-end process transitions across AR/AP accounts, managing knowledge transfer, process documentation, client coordination and operational handover.
• Led onsite and offshore knowledge transfer workshops, developed SOPs, DTPs, process maps and exception handling procedures to establish stable operations.
• Served as single point of escalation for key client issues, service recovery, SLA adherence and resolution of critical operational issues.
• Developed and monitored KPIs, SLAs and performance dashboards, providing operational reports and insights to clients and senior management.
• Designed end-to-end O2C process flows for two clients using the Capgemini Global Process Model, aligning processes with accounting standards and control requirements.
• Led continuous improvement initiatives focused on cash flow, working capital, process accuracy and financial controls, including Auto Match improvement, Unapplied Cash reduction, Suspense/Unidentified Cash clearance
• Improved P2P performance through initiatives targeting invoice cycle-time reduction, overdue payable control, first-pass yield, vendor master data quality and GR/IR reconciliation.
• Implemented an O2C Control Checklist Framework to strengthen process governance, compliance and operational controls, while reducing overdue receivables and improving unapplied cash management.

• Served as Process Specialist overseeing accounts receivables and payables.
• Executed the project transition for the accounts receivable process at the client's head office in Chicago (US) for 70 days, working with two clients on their accounts payables and receivables.
• Executed the project transition for accounts receivables process at the client's head office in Chicago (US) for 70 days, working with two clients on their accounts payables and receivables.
• On-Site Transition: Conducted a 70-day on-site transition at the client's head office in Chicago, USA, facilitating effective collaboration and knowledge sharing.
• Knowledge Transfer Leadership: Successfully led the knowledge transfer for the O2C and P2P functions at both the client's offices and offshore locations, ensuring seamless integration and understanding of processes.
• Invoice Processing: Ensured timely and accurate indexing and processing of PO and non-PO invoices in SAP, while adhering strictly to established process rules and regulations.
• Discrepancy Investigation: Investigated invoice discrepancies, proactively following up with suppliers, clients, vendor masters, and procurement teams to resolve issues efficiently.
• Vendor Analysis: Conducted regular analyses of vendor debit balances, providing insights and recommendations to optimize accounts payable performance.
• Cash Application Oversight: Managed all cash application activities for the EMEA and North American regions, ensuring accuracy and timeliness in financial reporting.
• Account Balance Reviews: Prepared and distributed biweekly reviews of "On Account" and "Miscellaneous Account" balances to maintain oversight and facilitate timely reconciliations.
• Process Improvement Initiatives: Developed and implemented Excel trackers to optimize processes and reduce errors, streamlining overall workflow.
• Cash Reduction Support: Contributed to minimizing un-applied cash for "On Account" and miscellaneous balances by identifying and executing effective solutions.