Hi, I’m
Arkan Musrif
O2C Process Expect
Kolkata,WB
Summary
Results-driven Financial professional with 6+ years of experience across accounts receivable, collections, billing validation, cash application, and dispute resolution within global shared service environments. Proven ability to improve cash flow, reduce Days Sales Outstanding (DSO), and manage end-to-end revenue cycle operations for multinational clients. Experienced in ERP systems such as SAP, Oracle, and PeopleSoft, with strong stakeholder management and process improvement capabilities.
Overview
4
Certifications
7
years of professional experience
Work History
Capgemini IndiaKolkata, West Bengal
Senior Financial Analyst
05.2024 - Current
Job overview
- Manage end-to-end Order-to-Cash operations including collections, cash application, billing validation, and dispute resolution.
- Analyze aging reports and implement collection strategies to improve cash inflow and reduce overdue balances.
- Perform detailed cash application by reviewing remittances, resolving unapplied cash, and reconciling customer accounts.
- Investigate invoice discrepancies and collaborate with internal teams to resolve billing and payment disputes.
- Prepare operational reports on collection performance, payment trends, and DSO metrics.
- Ensure adherence to internal financial controls, audit standards, and client compliance requirements.
- Support process improvement and automation initiatives within the O2C cycle.
Wipro LimitedKolkata, West Bengal
Senior Finance Associate
01.2021 - 01.2024
Job overview
- Handled end-to-end Order-to-Cash activities including invoicing validation, collections, cash application, and dispute management.
- Reviewed customer aging reports and proactively followed up on overdue invoices to improve cash recovery.
- Worked extensively on ERP systems such as SAP, Oracle, and PeopleSoft to process AR transactions and maintain financial records.
- Partnered with sales and client finance teams to resolve billing disputes and payment allocation issues.
- Performed remittance analysis and reconciliation to ensure accurate cash posting.
- Prepared management reports and dashboards tracking key O2C and Accounts Payable KPIs.
- Ensured compliance with audit requirements and internal financial controls.
- Mentored junior team members, providing guidance on best practices in supply chain management while fostering a culture of continuous improvement.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Mentored junior finance team members, fostering a culture of continuous learning and professional development within the department.
Teleperformance (Amazon Supply Chain)
Supply Chain Specialist
01.2020 - 12.2020
Job overview
- Supported Amazon supply chain operations by coordinating vendor orders and fulfillment processes.
- Monitored order status, shipment updates, and vendor queries to ensure timely delivery.
- Collaborated with logistics and operations teams to resolve order processing issues.
- Maintained operational accuracy while adhering to strict service level agreements (SLAs).
Aegis
Operations Executive
06.2019 - 01.2020
Job overview
- Handled customer orders and service requests through chat and inbound call support channels.
- Resolved customer complaints by providing timely solutions and coordinating with internal teams.
- Managed escalation calls and ensured complex issues were addressed with high customer satisfaction.
- Maintained accurate records of customer interactions and ensured adherence to quality standards.
Education
University of CalcuttaKolkata
Bachelor of Commerce (Honours) from Accounting And Finance
06-2019
Skills
Order-to-Cash (O2C)
Accounts Receivable
Collections Management
Cash Application
Billing & Invoicing
Dispute Resolution
Credit Review
Aging Analysis
Price negotiation
Purchasing processes
Purchase order creation
Certification
Lean Six Sigma Yellow Belt – AIGPE
Timeline
Senior Financial Analyst
Capgemini India
05.2024 - Current
Senior Finance Associate
Wipro Limited
01.2021 - 01.2024
Supply Chain Specialist
Teleperformance (Amazon Supply Chain)
01.2020 - 12.2020
Operations Executive
Aegis
06.2019 - 01.2020
University of Calcutta
Bachelor of Commerce (Honours) from Accounting And Finance