Prasad Chitnavis
THANE,MAHARASHTRA
Summary
Senior IT and Technical Presales leader with 24 years of experience delivering secure, scalable, and compliant technology solutions for BFSI, PSU, GCC, and Global MNC environments. Strong expertise in technical presales, enterprise IT operations, digital workplace, EUC, infrastructure, ITSM, and vendor governance. Proven ability to support regulated industries, align technology strategy with business and risk objectives, and partner with sales and leadership teams to drive deal success, operational resilience, and long-term service sustainability. Experienced in working with global stakeholders, shared service models, and offshore delivery hubs.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
General Manager – Technical Presales & IT Operations
Nexus Computers Pvt Ltd
Mumbai
01.2001 - Current
- Lead technical presales and solution design for BFSI, PSU, GCC, and global enterprise customers, ensuring alignment with regulatory, security, and operational requirements.
- Own end-to-end RFP/RFI responses, bid submissions, solution architecture, estimations, and commercials, supporting large and complex deals.
- Conduct customer discovery workshops, technical governance reviews, and proof-of-concept (PoC) demonstrations to address business, risk, and compliance concerns.
- Partner with sales, delivery, legal, and risk teams to win strategic accounts and long-term managed service contracts.
- Provide operational leadership across Digital Workplace, EUC, IT Service Desk, and Infrastructure Operations, supporting mission-critical business users.
- Define and execute Digital Workplace strategy focused on security, standardization, and employee productivity in regulated environments.
- Govern full end-user device lifecycle management, including hardware standards, OS baselines, patching, encryption, and endpoint security.
- Implement and mature ITSM frameworks, ensuring strong incident, problem, change, and request management aligned to audit and control expectations.
- Manage and review SLAs, OLAs, and Customer /vendor performance, driving service stability and continuous improvement.
- Actively contribute hands-on during major initiatives, transitions, and global service consolidation programs.
- Own and manage budgets, ensuring cost optimization while maintaining service quality and compliance.
- Ensure adherence to information security, risk management, and regulatory standards including ISO 27001 and financial industry controls.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
Education
High School Diploma -
Board Of Technical Education
Mumbai07.1999
Skills
BFSI / PSU / GCC IT Operations & Governance
Digital Workplace & End User Computing (EUC)
RFP / RFI / Bid Management (Public & Private Sector)
Vendor, OEM & Partner Management
Microsoft 365 & Enterprise Collaboration
Infrastructure, Cloud & Security Solutions
Budgeting, Cost Control & Commercial Alignment
Digital Workplace: Microsoft 365, Exchange, Teams, OneDrive
EUC: Windows, macOS, MDM, Endpoint Security
ITSM Tools: ServiceNow / Remedy / ManageEngine
Security: Identity, Endpoint, Compliance Controls
Strong governance and compliance mindset
Partnership development
References
References available on request
Accomplishments
- Supported and influenced large BFSI / PSU deals valued at ₹XX–XX Crores.
- Delivered Digital Workplace services supporting X,000+ users across multiple geographies.
- Improved SLA compliance and audit outcomes through ITSM and vendor governance.
- Reduced operational risk and cost through standardization and consolidation initiatives.
- Successfully supported regulatory audits and security reviews.
Certification
ITIL / IT Service Management
Timeline
General Manager – Technical Presales & IT Operations
Nexus Computers Pvt Ltd
01.2001 - Current
High School Diploma -
Board Of Technical Education