Vijay Kumar TD
Bengaluru
Summary
Seasoned General Manager, Director-caliber IT professional, and PMP-certified leader with 16 years of industry experience, including 11 years dedicated to strategic project management, digital transformation, and enterprise-scale AI implementations. Recognized domain expertise in defining and executing enterprise AI and Generative AI strategies, advanced analytics, and AI-led platforms focused on value realization, responsible AI, and industrialized deployment. Proven track record of guiding cross-functional teams, managing large portfolios of 300 project managers, and partnering with Global Capability Centers (GCCs) to scale delivery capabilities. Adept at translating complex technical capabilities into clear business outcomes at the CXO level.
Overview
17
17
years of professional experience
Work History
General Manager
HCLTech
01.2021 - Current
- Stakeholder Engagement & Consulting Leadership: Serve as a trusted advisor to senior stakeholders, translating complex AI concepts into business outcomes, and influencing transformation agendas at CXO levels.
- AI / GenAI Strategy & Advisory: Define and execute enterprise AI and Generative AI strategies aligned to client business priorities, including roadmap development, use case identification, and value realization frameworks.
- Solution Architecture & Engineering Leadership: Lead the design of scalable, secure, and production-grade AI solutions leveraging LLMs, RAG, NLP, predictive analytics, and AI platform engineering.
- Program Delivery & Governance: Drive end-to-end delivery of AI programs, ensuring robust governance, risk management, and alignment to enterprise architecture and compliance standards, including Responsible AI practices.
- GCC & Global Delivery Enablement: Partnered with Global Capability Centers (GCCs) and captive organizations to establish AI hubs, scaled delivery capabilities, and industrialized AI solution rollouts across geographies, enhancing regional service delivery.
- Asset & Capability Development: Developed reusable AI accelerators, frameworks, and IP to differentiate market offerings and streamline delivery processes, driving competitive advantage.
- Team Leadership & Talent Development: Built and mentored high-performing, multidisciplinary AI teams, fostering innovation, collaboration, and continuous learning to enhance team output.
- Financial Management Project: Budget Optimization and Cost Control System Implementation. Analyzed existing financial processes, identified areas for cost reduction, and implemented a new budgeting and expense tracking system. Outcomes: Reduced annual operating costs by 12%, improved financial forecasting accuracy, and enhanced reporting.
- Cybersecurity Project: Enterprise-Wide Vulnerability Assessment and Remediation. Conducted comprehensive vulnerability scans, developed remediation plans, and implemented security updates. Outcomes: Reduced attack surface, improved NIST/ISO 27001 compliance.
- Cloud Migration Project: Legacy System Migration to Hybrid Cloud Architecture. Assessed on-premises infrastructure, designed hybrid architectures (AWS/Azure/GCP), and migrated critical applications. Outcomes: Improved scalability, reduced IT costs.
Sr Operations - IT Services
Convergys
09.2016 - 01.2021
- Led 24x7 operations team of 7 experts to maintain high infrastructure availability for internal teams and customers.
- Streamlined cloud technologies (Microsoft O365 and AWS) to enhance service delivery speed and reliability.
- Worked with leadership to evaluate and implement IT solutions driving business unit compliance and global strategy alignment.
- Managed local IT assets across their lifecycle (PCs, laptops, MS Surface Pro, etc.) while ensuring strict compliance with local IT policies and auditing requirements.
- Collaborated with leadership to assess and implement IT solutions that ensured business unit compliance and aligned with global strategy.
- Key Projects Completed: IT Help Desk Transformation, Network Infrastructure Upgrade, Cross-Departmental Software Implementation.
Service Support Representative 2A
Unisys Global Services India
01.2014 - 07.2016
- Provided Level-1 technical support for desktops, laptops, printers, VPN, and mobile devices with high first-contact resolution.
- Generated follow-up reports and distributed tasks among team members.
- Provided technical and process guidance to peers, supporting team effectiveness and improving client service.
Sr. Technical Support Officer, Sales
Convergys
02.2011 - 12.2013
- Collaborated with program teams to expedite customer requests, ensuring high quality and timely resolution.
- Troubleshot internet, broadband, CPE (modems, routers), mail clients, web browsers, FTP, and operating systems, enhancing customer satisfaction.
- Upsold entertainment packages and internet/telephony tariff plans, contributing to revenue growth.
Associate
Accenture
01.2010 - 01.2011
- Resolved customer inquiries on first contact, enhancing satisfaction through effective education on solutions.
- Diagnosed and repaired issues with internet, broadband, CPE, mail clients, web browsers, and operating systems to restore service functionality.
- Collaborated with teams to develop innovative solutions for client challenges.
- Analyzed client requirements to design effective strategies and processes.
- Facilitated workshops to gather insights and align stakeholder expectations.
Education
Bachelor of Engineering (BE) - Electronics & Communication
Thangavelu Engineering College
Chennai, IndiaSkills
- Enterprise AI/GenAI Transformation
- Solution Architecture
- AI Platform Engineering
- Generative AI
- Large Language Models (LLMs)
- Natural Language Processing
- Predictive Analytics
- Machine Learning Operations
- Value Realization Frameworks
- Program Delivery & Governance
- Risk Assessment Frameworks
- AI Ethics and Governance
- GCC & Global Delivery Enablement
- Stakeholder Engagement & CXO Influence
- Consulting Leadership
- Strategic Planning & Roadmap Development
- Data Visualization Tools
- Jira
- Data Visualization Tools
Languages
- English
- Kannada
- Hindi
Personal Information
- English
- Kannada
- Hindi
Active Certifications
- English
- Kannada
- Hindi
Timeline
General Manager
HCLTech
01.2021 - Current
Sr Operations - IT Services
Convergys
09.2016 - 01.2021
Service Support Representative 2A
Unisys Global Services India
01.2014 - 07.2016
Sr. Technical Support Officer, Sales
Convergys
02.2011 - 12.2013
Associate
Accenture
01.2010 - 01.2011
Bachelor of Engineering (BE) - Electronics & Communication
Thangavelu Engineering College