Summary
Overview
Work History
Education
Skills
Timeline
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Prasad Deshpande

Pune

Summary

Experienced customer success and project management professional with +10 years of experience. Successfully accelerated onboarding by 30%+, increased enablement adoption by 25%+, and improved operational efficiency by 20% in SaaS environments. Managed a diverse portfolio of customers, including high-growth startups with $15K ARR and enterprise accounts exceeding $1M+ ARR from various industries. Demonstrated expertise in designing seamless onboarding and collaborating with Sales, Product, and Marketing to align go-lives with critical business KPIs. Recognized for consistently achieving 95%+ on-time onboarding and driving CSAT and retention metrics through structured enablement and proactive stakeholder management.

Overview

14
14
years of professional experience

Work History

Customer Success & AI Strategy Lead

Mindtickle
01.2021 - Current
  • Created onboarding programs to reduce ramp-up time by 35%, improving CSAT by 26%
  • Initiated cross-functional launch processes to reduce go-live delays by 20%, improving feature adoption by 22%.
  • Developed SOPs and templates to increase onboarding efficiency by 40%
  • Built tracking dashboards to increase milestone adherence by 25%, boosting delivery speed
  • Supported AI API rollouts to reduce integration times by 15%

Business Process Manager

Mindtickle
01.2018 - 01.2021
  • Managed cross-functional onboarding deliverables and developed rollout timelines for strategic accounts
  • Designed rollout frameworks to increase deployment speed & improving time-to-value by 17%.
  • Built workflows and feedback loops to raise CSAT by 15%, increasing renewal likelihood by 12%.
  • Led capability audits to reduce onboarding rework by 18%, improving project closure rate by 20%.

Assistant Strategic Accounts Manager

Gateway Technolabs
01.2017 - 01.2018
  • Created communication frameworks increasing stakeholder alignment KPIs adherence by 22%.
  • Developed sales and marketing assets to increase pre-launch engagement by 12%, boosting partner pipeline by 15%.

Onboarding Specialist

Searce
01.2013 - 01.2016
  • Built documentation and training to reduce partner setup time by >3weeks , improving partner activation by 14%.
  • Created integration trackers to increase internal visibility by 18%, reducing launch escalations by 11%.

Analyst

Oasis Technologies
01.2012 - 01.2013
  • Analyzed operational data to reduce inefficiencies by 22%, improving onboarding cycle speed.

Purchase Manager

AMG Corporation
01.2011 - 01.2012
  • Created vendor workflows to reduce contract execution time by 15%, speeding vendor onboarding by 19%
  • Recorded price histories, vendor relationship issues and purchasing document terms

Education

MBA @ IIIT

Bachelor of Science @ Shivaji Science College

Skills

  • Partner & Customer Onboarding
  • Partner Portal Management
  • Project management
  • SOP & Playbook Design
  • Cross-functional Collaboration
  • CRM Awareness & Dashboarding
  • Go-to-Market Collaboration
  • API Basics & Troubleshooting
  • SaaS Enablement
  • Postman Datadog JIRA Notion

Timeline

Customer Success & AI Strategy Lead

Mindtickle
01.2021 - Current

Business Process Manager

Mindtickle
01.2018 - 01.2021

Assistant Strategic Accounts Manager

Gateway Technolabs
01.2017 - 01.2018

Onboarding Specialist

Searce
01.2013 - 01.2016

Analyst

Oasis Technologies
01.2012 - 01.2013

Purchase Manager

AMG Corporation
01.2011 - 01.2012

MBA @ IIIT

Bachelor of Science @ Shivaji Science College

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Prasad Deshpande