Prasad Gowda
Senior HR Analyst
Bengaluru,KA
Summary
Results-driven Analyst in HR Shared Services known for exceptional productivity and efficiency in task completion. Skilled in data analysis, process improvement, and employee relations management, with strong abilities to interpret complex HR data insights. Excel at communication, problem-solving, and adaptability, ensuring seamless operations within fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Offboarding Analyst
RTX Corporation
04.2024 - Current
- Coordinated voluntary termination processes in ServiceNow, ensuring timely and accurate data processing.
- Managed separation packets, ensuring clarity and compliance of severance agreements and outplacement services.
- Collaborated with cross-functional teams to streamline offboarding processes and enhance efficiency.
- Cultivated positive relationships with staff and management to facilitate smooth offboarding experiences.
- Addressed employee inquiries regarding offboarding procedures and severance agreements.
- Maintained offboarding tracker to guarantee completeness of records.
- Prioritized tasks in ServiceNow to enhance workflow efficiency and expedite resolutions.
- Mentored junior analysts on best practices and analytical techniques.
PAS WKFA- Consultant II
Ernst and Young LLP
08.2022 - 03.2024
- Lead a team of 10 plus subordinates to achieve monthly AHT and SLA.
- Coordinated team meetings to ensure goals were met and tasks were accomplished on time.
- Trained and mentored new team members to develop their skills and ensure quality performance.
- Managed end-to-end hire to retire process, encompassing onboarding, I9 completion, orientation, payroll processing, accounting RSUs, bulk pay updates, benefits and rewards management, training, leave management, job data changes, performance management, and exit formalities.
- Acted as a single point of contact for former associates with their full and final settlements, exit transition, wage and tax form retrieval including W2, W4 and 1095C, payroll processing activities.
- Developed and implemented strategies that enhanced team productivity and improved customer satisfaction.
- Providing HR Payroll support to Client's US employees.
- Receive and record all queries received via Calls/Cases/Ticket and Email.
- Maintained integrity and discretion while handling sensitive information to protect data privacy.
- Take ownership for query resolution, escalations and individual metrics.
- Explaining the details on policy, time off and time accruals, leave management system, and payroll and taxation.
- Guided customers in obtaining system access and connected them with the correct team.
- In hand experience of Workday, People soft, Kronos, Kenexa, Cisco, ServiceNow etc.
- Always ensure that the Service Level Agreement is achieved.
- Achieved highest positive feedback for the best quality of service from the US employees.
- Achieved timely resolution of queries related to US tax form access and related issues.
- Addressed escalations received via calls, cases, and tickets to ensure timely resolutions.
- Communicating with multiple stakeholders/vendors for various requirements.
Employee Resource Center Sr. Associate
Amazon Development Centre India Pvt. Ltd.
10.2020 - 07.2022
- Receive and log all queries received via Calls/Cases/Tickets.
- Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions etc. via calls/Tickets/Cases etc.
- Adhered to defined processes, ensuring consistent delivery aligned with quality standards.
- Providing detailed explanation of Payroll and India Tax form access and calculations.
- Thorough knowledge of policies & processes for multiple Customer groups.
- Monitored service levels to ensure compliance with established standards, enhancing overall service quality.
- Integrity and discretion in dealing with sensitive information and ensure data privacy at all times.
- Trained and Mentored new team members to develop their skills and ensure quality performance
- Took ownership of query resolution, actively tracking individual performance metrics.
- Supported multiple projects including ERC UK and ERC US.
- Achieved highest quality of service with customer satisfaction.
Senior Customer Representative
Targetone Innovation (GoMechanic)
02.2020 - 06.2020
- Provided exceptional service to customers by addressing their needs and concerns promptly.
- Achieved 80% on time Pickup, quality service and on time estimated delivery.
- Delivered quality products and value for service by confirming the authenticity of products, ensuring they were genuine, OEM, or local to protect customers.
- Managed three workshops in Bangalore South region in collaboration with GoMechanic.
- Facilitated workshops to ensure same-day delivery deadlines were consistently met.
- Detecting malfunction in service quality or unprofessional work performed by any ofservice provider.
- Collaborated with team members to foster a high-energy and enthusiastic work environment.
Technical Executive
Ola Fleet Technology
09.2018 - 01.2020
- Managed OLA Leasing Vehicle RMT operations across PAN India.
- Recovered vehicles in total loss, off-road, and critical situations in real-time using GPS, JIRA, and Zendesk.
- Assessed engine conditions through multiple sources to ensure vehicle safety for driving and travel.
- Checking abnormal issues in GPS and getting it rectified on earliest.
- Achieved 10% reduction in use of RSA services by the Ola Partner Drivers.
- Managed relationships with business partners to ensure effective collaboration.
- Facilitated communication with internal stakeholders for project requirements.
Education
Bachelor of Engineering - Automobile Engineering
Malnad College of Engineering (VTU)
Hassan, India06-2018
Skills
- Offboarding
- Onboarding (New Hire Care)
- HR Data Analysis
- HR policies and compliance
- Payroll Compliance
- Payroll Management
- Payroll Processing
- Leave Management
- Talent Management
- Contingent worker management
- Employee Lifecycle
- Severance
- Outplacement services
- Background verification
- Candidate Screening
- Compliance Auditing
- Workday Reporting - employee data management, Workday Payroll, Tax and Compensation Workday Onboarding, Data Change, India and USA payroll taxation
- ServiceNow proficiency
- HRMS (Human Resource Management System) proficiency
- Trouble Ticketing
- Support Ticket Management
- Query resolution and troubleshooting
- Shared mailbox management
- DocuSign integration
- Project Tracking
- Analytical problem solving
- Data Validation
- Process Optimization
- Process Quality
- Task Management
- Excel proficiency
- MS Excel
- Team leadership
- Resource Management
- Team Coordination
- Strategic Decision-Making
- Interpersonal Communication
- Client Relations
- Critical Thinking
- Skills
- Office Software
- Tax Compliance Management
- Data Validation
- Critical Thinking
- Process Optimization
- Task Management
- MS Excel
Awards and Achievements
- Achievement Award for Collaboration (Engagement Committee) - RTX Corporation (Dec 2025)
- Achievement Award for Collaboration(Cross Functional Team) - RTX Corporation (June 2025)
- Spot Award for Accountability - RTX Corporation (Dec 2024)
- High Quality Achiever- Quarterly. E&Y (2023)
- Deescalation Master - E&Y (2023)
- Innovative Idea - GoMechanic (2020)
- First prize in Science Exhibition (inter college), Bandra, Mumbai. Second prize in Exhibition (East R-ward), Kandivali, Mumbai.(2014)
- Gold medal for maximum blood donation in Malnad college of Engineering.(2014)
Certification
- Workday Core HCM (Cloud Foundations)
Timeline
Senior Offboarding Analyst
RTX Corporation
04.2024 - Current
PAS WKFA- Consultant II
Ernst and Young LLP
08.2022 - 03.2024
Employee Resource Center Sr. Associate
Amazon Development Centre India Pvt. Ltd.
10.2020 - 07.2022
Senior Customer Representative
Targetone Innovation (GoMechanic)
02.2020 - 06.2020
Technical Executive
Ola Fleet Technology
09.2018 - 01.2020
Bachelor of Engineering - Automobile Engineering
Malnad College of Engineering (VTU)