PRASAD VITTHAL BHELKE
Mumbai
Summary
To obtain a responsible and challenging position where my education and skills would be valuable and would be in a position to enhance my knowledge.
Overview
9
9
years of professional experience
Work History
Fraud And Insurance
AXIS Bank Ltd (MANAGER)
09.2022 - Current
- Managing Pan India Fraud Dispute cases for Debit Card and Credit Card cases.
- Monitoring, posting, reversing of temporary credits for fraud transactions as per defined timeline.
- Provide final credit to the customer for Secured and unsecured cases on acceptance.
- Sending communication to the customer via SMS and Email for the resolution.
- Handling MD, Nodal and Banking Ombudsman Escalations.
- Responsible for process review and implementation of new ideas.
- Preparation of MIS report for internal and external Audit purpose as per requirement
- Sending real time intimation mails to beneficiary banks regarding fraudulent reported by the customer to hold/cancel payments.
- Resolving Customer queries within allotted TAT.
- Monitoring GL accounts
- Monitoring and posting of temporary credits and permanent credits for fraud transactions within TAT as per RBI guidelines.
ICICI Bank Ltd
09.2019 - 09.2022
- Card Operations:
- Monitoring & reviewing customer and technical disputes.
- Making dispute Raising file
- Dispute to be raise as per network guidelines ( Master / Visa / Rupay )
- Finacle checking ( monitoring of temporary credit reversal and permeates credit for chargeback)
- Analysis & Designing on Chargeback.
- Dispute related Documents verification.
- Sending communication to customer’s via SMS , Email & letter for the resolution provided on dispute transaction
- Responding to the queries/escalation sent by customer via senior management, banking Ombusment etc.
- Preparing Monthly MIS
- Taking follow-up with acquiring bank.
Kotak Mahindra Bank Ltd
02.2017 - 08.2019
- Cheque Clearing :
- Technical verification of Cheques.
- Physical verification of Cheques.
- Zone Processing
- Inward & Outward Tally
- Zone uploading in finacle
- Process Checking without any Error
- Query solving (Errors and Frauds)
- Preparing month end reports and reporting to Supervisor.
- Technical scrutiny and Signature Verification of Cheques. Ensuring inputting all cheques details in Finacle, Cashin system.
- Co ordination with various departments in the bank & interbank for daily referrals.
- Resolution of complaints /queries within TAT.
- Technical and Physical verification of (p2f) Cheques.
- Suspension and Regularization of Outward and inward Clearing Zone.
Education
BAF -
University of Mumbai
01.2016
HSC -
Maharashtra Board
01.2013
SSC -
Maharashtra Board
01.2011
Skills
- Leadership quality
- Fraud analysis
- Problem solving
- Time management
- Analytical thinking
- Team Management
Accomplishments
- Champions awards 2023
- Champions awards 2024
Languages
- English
- Marathi
- Hindi
Personal Information
- Date of Birth: 05/15/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Playing Cricket
- Chess
Technical Qualifications
- MS-Office
- Banking Applications like Finacle
Additional Qualification
Post Graduate Certificate in Banking from AIIM EduSys Pvt. Ltd.
Timeline
Fraud And Insurance
AXIS Bank Ltd (MANAGER)
09.2022 - Current
ICICI Bank Ltd
09.2019 - 09.2022
Kotak Mahindra Bank Ltd
02.2017 - 08.2019
BAF -
University of Mumbai
HSC -
Maharashtra Board
SSC -
Maharashtra Board