Prasad Salaskar
Mumbai
Summary
Service Delivery Manager with extensive experience at Lauren Information Technology Pvt Ltd, specializing in project leadership and risk management. Proven ability to optimize enterprise networking and enhance stakeholder engagement, resulting in successful project execution and compliance. Committed to delivering innovative IT solutions that drive operational efficiency and exceed client expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Delivery Management
Lauren Information Technology Pvt Ltd
01.2021 - Current
- Firstly initiate actual prerequisite of deployment while arranging the meet with Owner/requestor with other stakeholders for drafting the scope of work.
- Prepare the planning, build the milestone tracker and weekly meet MOM format distribute within the team for status awareness.
- Make the list of items and resource needed for the drive according plan their budget, Financial funding and tracking the process of PO for actual procurement.
- Work with Inter-cross project dependency while working on on-going own project, to align with others for smooth switch over or migration.
- Determining the Project time-line per do the risk factor assessment to the each duration by considering the delaying factors, impacting issue on Prod environment scalability and diversity.
- In each progress, documented the achievement, learning and registering impact/solution as case study for future takeaway bullet points.
- Send the weekly status report, with past, current and future progression on drive so all stakeholders are in sync up for next action plan implementation.
- Manage the department budget, establishing financial and procurement controls also clear goals and performance targets for the team while rewarding initiative, dedication and technical excellence.
- Own the relationships with vendors, hosting providers, Circuit providers and any other 3rd party services we use to build our infrastructure.
- Provide on-site assistance for client and network issues isolation and resolution, perform basic system administration and reconfiguration in order to restore services.
- Keep updated Program status book by entering risk log, solution, fix/ongoing issue while producing and distributing report with senior level for quick thoughtful and assessment.
- Service Delivery Management (Morgan Stanley Data Centre and Branch office EU support and Lifecycle Program)
Project Delivery lead
Eratronics Private Limited
Navi Mumbai
06.2019 - 12.2020
- Our design solutions are all encompassing- best products and solutions from multiple vendors that meet even the most stringent project requirements.
- As a solutions integrator we own and execute single point responsibility for design, procurement, delivery, material/resources management and project execution.
- To build converged telecommunication networks for voice, video, surveillance, data and Ethernet traffic over fibre, radio or copper tailored for our customer’s needs.
- To provide technical support ranging from routine operational trouble-shooting to emergency support, across the lifecycle of the system.
- Based on customer requirements, various SLA-based support services are also provided.
- Design Engineering forms the core of our integrated solutions. We deeply understand our customer’s requirements and provide comprehensive yet robust design engineering, detailed to the minutest wire.
IMS and ODC delivery
Tech Mahindra Ltd
Pune
06.2010 - 05.2018
- Infrastructure Management: Maintain and optimize IT systems, networks, and hardware to ensure seamless operations.
- Team Leadership: Lead, mentor, and develop IT staff, fostering collaboration, and continuous improvement.
- Strategic Planning: Design and implement technology roadmaps that support organizational growth and innovation.
- Project Oversight: Manage IT projects from initiation to delivery, ensuring timelines, budgets, and quality standards are met.
- Technical Support: Troubleshoot and resolve complex technical issues, minimizing downtime and disruption.
- Cybersecurity and Compliance: Implement robust security measures, monitor risks, and ensure compliance with industry standards and regulations.
- Vendor and Stakeholder Management: Collaborate with external partners and internal stakeholders to deliver effective IT solutions.
- Service and vendor delivery in Telecom Infra Management Services.
Planning and Implementation Executive
Reliance Communication Pvt. Ltd.
Mumbai
05.2007 - 05.2010
- Operation & Maintains Engineer Wireless (LMDS 10.5 GHz , Microwave 15/18 GHz, UBR 2.4/5.8 GHz, Wimax 3.3 GHz ) & Wire line Equipment ( DLC,MEN & SDH )
- CDMA/GSM (Carriers E1s / EVDO E1) as well as corporate customer service maintenances for Lease line, E1PRI or MPLS circuits (E1, FR, Ethernet, and V.35), complaints/ Assign Service order & FAA (CPE Build & test) Completion.
- Wireless planning for new customers on UBR\Microwave according the capacity\bandwidth ordered and prepare the documentations and E2E diagram for raising SO for customers.
- Follow-up with various teams for service delivery and implementation of network to make site ready for service.
- Involved in root cause analysis for fault Trouble tickets on wire line and wireless platform.
- Planning and Provisioning the 2Mb Ckts, VC3 Ckts and STM1, STM4 & STM16 link on SDH systems. for BTS, POI, RTL and Lease line Customers & Connectivity of New BTS, MSC to MSC.
- To keep track of delivery of Enterprise Customer Ckts for Leased Lines, VPNs, PRI & assurance of same and carry troubleshoot for customer links with help of NMS login.
- To plan a connectivity to a customer from nearest Reliance Mux with a E2E. International PRI/ POI provisioning and Testing, Configuration of MUXes based on SO's, To verify Provisioning of ILD circuits.
Customer fronting support Engineer
Bharti Airtel Tele venture Limited
Mumbai
02.2005 - 04.2007
- To install & keep maintains of High value circuitry (Such as PRI, LL ) at customer end.
- To check & cross mapping for PRI & Leased Line on Tejas /ECI Mux.
- To resolve issues for High value circuitry by co-ordinate with contractor & NMS.
Education
BE - EXTC
Mumbai University
01.2004
Diploma - EXTC
Maharashtra Board (DTE)
01.2000
SSC -
Maharashtra Board
01.1997
Skills
- Project leadership and strategic execution
- Risk management and stakeholder engagement
- Enterprise networking fundamentals
- Data center networking
- Switching and routing
- IP addressing and LAN protocols
- WAN protocols and routing protocols
- VLAN and network security
- Network management and AAA servers
Certification
ITSM
Disclaimer
I hereby declare that the above-mentioned information is correct up to the best of my knowledge.
Network Technologies
- Experience in Enterprise Networking & Data Centre Network environment
- Knowledge in Networking fundamentals and concepts Switching, Routing, IP Addressing, LAN and WAN protocols, Routing Protocols, VLAN, Network Security, Network Management, AAA servers.
Self Qualities
- Project Leadership
- Strategic Execution
- Risk Management
- Stakeholder Engagement
Timeline
Service Delivery Management
Lauren Information Technology Pvt Ltd
01.2021 - Current
Project Delivery lead
Eratronics Private Limited
06.2019 - 12.2020
IMS and ODC delivery
Tech Mahindra Ltd
06.2010 - 05.2018
Planning and Implementation Executive
Reliance Communication Pvt. Ltd.
05.2007 - 05.2010
Customer fronting support Engineer
Bharti Airtel Tele venture Limited
02.2005 - 04.2007
BE - EXTC
Mumbai University
Diploma - EXTC
Maharashtra Board (DTE)
SSC -
Maharashtra Board