Kadambari Mangesh Kulkarni

• Managed a team of 20 L1 and L2 engineers providing on-call and desk support across five locations in Mumbai and Thane, plus 20 regional offices.
• Coordinated with infrastructure teams in Agile environment to fulfill client requirements through RFP processes.
• Conducted weekly and monthly reviews with client IT-BRM, including reports on escalations, productivity, and major activities.
• Served as single point of contact between customer IT team and TCS team for new service requests.
• Prepared and presented SLA metrics related to IT IS services during client review presentations.
• Implemented Change, Release, and Incident Management processes to deliver required services effectively.
• Delivered training sessions and created SOPs for team on new technical processes and services.
• Facilitated documentation discussions with clients regarding new service improvements.

• Executed JAMF project managing 1,500 iPads with custom dealer applications.
• Facilitated integration with Apple Business Manager to enhance dealer support services.
• Developed and implemented tailored policies for effective device usage.
• Provided comprehensive training for dealer admins on iPad configuration techniques.

• Deployed SaaS environment for VMware Workspace One, improving operational efficiency.
• Migrated Android devices to Android Work Profile, ensuring compliance with Google requirements.
• Configured KIOSK mode for insurance agent tablets, enhancing security per MaxLife guidelines.
• Prepared scope of work and implementation documentation, supporting team knowledge transfer.

Implemented BitLocker encryption on over 10,000 laptops, securing sensitive data.

• Managed operating system upgrades and patching through Intune policies to optimize performance.
• Deployed standard applications, including Microsoft Defender and Office 365, via Intune Portal for timely updates.
• Oversaw BYOD device management using Intune, enforcing policies to safeguard company data.
• Pushed in-house CRM applications to devices via Intune, enhancing accessibility.

• Administered AirWatch for management of over 12,000 mobile devices.
• Integrated AirWatch Cloud Console with ADFS using SAML protocol.
• Enrolled diverse devices including Android, Apple, and Windows in AirWatch client.
• Oversaw enterprise app store for internal and public applications.
• Deployed applications from console while generating compliance reports.
• Collaborated with clients to establish best practice profiles for BYOD implementation.
• Managed features of Green management suite to enhance operational efficiency.

• Facilitated communication among development, QA, operations, vendors, customers, and stakeholders during entire release cycle.
• Generated accurate project activity reports in a timely manner.
• Compiled detailed change management reports outlining scope of changes for each release.

• Executed SCCM client installations via scripts and remote troubleshooting methods.
• Deployed monthly patches across locations while resolving patch-related issues.
• Planned and configured Distribution Points (DP) and Application Distribution Points (ADP).
• Generated patch compliance reports and published relevant dashboards for stakeholders.