Prasanna Dhanasekaran (9003154363)

• We deliver fitness products to US, UK, France and Canada.
  Woking as a Senior Subject Matter Expert in ADMIN department.
• Protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog project timeline.
• We very confidentially deal with Customers Credit Card and SSN numbers.
• Work closely with project owners in backlog management and continuous delivery of features
• We build strong and lasting relationships with Stakeholders for helping teams to deliver the right thing, at the right time.
• Removed impediments that were obstructing the team from achieving goals, helped the team remain creative and productive while making sure its successes are visible to the Product Owner.
• Ensured the successful deliverables, across the teams to meet business requirements and timescales. Led the development efforts of autonomous and highly aligned platform teams towards their goals.
• Conducted coaching sessions and facilitated daily stand-ups.
• Partnered with leaders and teams to share knowledge and drive organizational change and improvement.
• Delivering Customer satisfaction.

• Handled a team of 25 agents.
• Voice support for Platinum segment.
• Monitor agents calls and provide feedback.
• Provide coverage in agent scheduling gaps.
• Provide training and coaching.
• Problem Solving Soft skills
• Take overflow calls and escalation calls.
• Ensure data and quality.
• Delivering the Customer satisfaction.
• Leave approvals and pay roll.
• Care for the health, safety and welfare of agents.

• Company closed due to partnership issues.
• New start up company.
• Handled a team of 15.
• Ads agency.
  

• Joined as an executive
• Got promotion as Team Leader
• Handled a team of 20 agents
• Voice Customer support
• Delivering the Customer satisfaction
• Monitor agents calls and provide feedback.
• Provide coverage in agent scheduling gaps.
• Provide training and coaching.
• Problem Solving and Soft skills.
• Ensure data and quality.
• Leave approvals and pay roll.

General Fitter and Welder for Navel Shipping Yard